Healthcare Eligibility Navigator (CAC Training Provided)

Connecticut Institute For Communities, Inc. (CIFC); Danbury (CT); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement program

Paid time off

13 holidays

Job summary

CIFC Health, a program of the Connecticut Institute For Communities, Inc., is seeking a full-time Financial Counselor / Healthcare Eligibility Specialist to help patients obtain healthcare coverage and financial assistance by assessing eligibility for Access Health CT, HUSKY Health, and CIFC Health's Sliding Fee Discount Program.

This role educates patients, guides them through enrollment, collects income documentation, maintains confidential records, and collaborates with clinical and

Qualifications

• High school diploma or equivalent.
• Strong customer service, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to obtain Certified Application Counselor (CAC) certification after hire. CIFC Health will provide the required training and support.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Screen patients and determine eligibility for Access Health CT, HUSKY Health, and CIFC Health's Sliding Fee Discount Program.
• Guide patients through health insurance and financial assistance application and enrollment processes.
• Collect, verify, and evaluate household income and supporting documentation to determine eligibility.
• Maintain accurate, timely, and confidential records of patient interactions, eligibility determinations, and applications.
• Collaborate with registration, billing, clinical, and administrative staff to ensure insurance coverage and sliding fee status are accurate and up to date.
• Stay informed of changes to healthcare regulations, Access Health CT, HUSKY Health, and guidance from the Connecticut Office of the Healthcare Advocate.
• Educate patients on available healthcare coverage, financial assistance programs, and community resources.
• Empower patients to become informed advocates for their healthcare needs.
• Participate in ongoing training and professional development.
• Share knowledge and best practices with team members to ensure exceptional patient service and regulatory compliance.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office Suite

Job description

CIFC Health, a program of the Connecticut Institute For Communities, Inc., is seeking a full-time Financial Counselor / Healthcare Eligibility Specialist to help patients obtain healthcare coverage and financial assistance by assessing eligibility for Access Health CT, HUSKY Health, and CIFC Health's Sliding Fee Discount Program.

This role educates patients, guides them through enrollment, collects income documentation, maintains confidential records, and collaborates with clinical and