Senior Hardware Technician — Field & Remote Specialist

KH IT Services LLC; United States; Hybrid; USD 30,000 - 47,000; Full time

Job summary

KH IT Services LLC is seeking a Tier 2 Hardware Technician (Special Agent) to work across remote and field deployments from Austin, Texas. You will bridge the gap between Service Desk and Engineering, performing advanced troubleshooting, hardware deployments, network support, and security platform operations while mentoring Tier 1 staff.

The role requires travel to client sites, reliable transportation, a professional appearance, and strong communication skills.

Qualifications

• Requirements include reliable transportation and valid driver’s license.
• Ability to travel to client sites and work independently onsite.
• Professional appearance and communication are essential.
• Capability to lift and deploy equipment and perform field service tasks.

Responsibilities

• Field service support and onsite client visits.
• Network troubleshooting and connectivity support.
• Security platform support and incident documentation.
• CCTV & Access Control support and asset management.
• AI enablement and process documentation improvements.

Skills

Field service

Troubleshooting

Security awareness

Documentation

Client interaction

Network troubleshooting

Tools

HaloPSA

NinjaOne

GoTo Connect

Microsoft 365 Admin

Microsoft Entra

Microsoft Copilot

Job description

KH IT Services LLC is seeking a Tier 2 Hardware Technician (Special Agent) to work across remote and field deployments from Austin, Texas. You will bridge the gap between Service Desk and Engineering, performing advanced troubleshooting, hardware deployments, network support, and security platform operations while mentoring Tier 1 staff.

The role requires travel to client sites, reliable transportation, a professional appearance, and strong communication skills.