Senior Hardware Operations Lead, Data Centers (Americas)

Zealogics.com; New Jersey; On-site; USD 41,000 - 48,000; Full time

Job summary

Zealogics.com seeks an experienced senior operations leader to own end-to-end IT hardware services for our Americas data center portfolio. You will drive incident management, change control, and performance reporting while aligning with budgets and safety standards.

You will develop and maintain SOPs, support resiliency planning, coordinate with vendors, and present clear updates to senior management. The role requires strategic thinking, strong communication, and a proven ability to lead

Qualifications

• Degree-level education with a relevant professional qualification preferred, or demonstrable equivalent experience in a comparable critical operations environment.
• Strong understanding of managed service contracts, service scope definition, vendor performance management, and technical RFP leadership for new services, rebids, and expanded scope.
• Experience managing a sizeable P&L and operating within disciplined operating and capital budget controls, with strong commercial awareness, business acumen, and financial accountability.
• Proven track record in the development and execution of strategic plans and initiatives.
• Strong understanding of critical support environments, such as data centers, hospitals, power plants, military facilities, financial services facilities, or other mission-critical operational settings.
• Excellent communication, negotiation, influencing, and analytical skills, with a demonstrated track record of leading, developing, and managing teams across regions, locations, and time zones.
• Strong networking skills, current industry knowledge, and the ability to build and maintain effective professional relationships.
• Ability to produce high-quality reports and presentations and deliver effective, persuasive communications to senior stakeholders.
• Demonstrated ability to solve complex problems, assess multiple resolution paths, and deliver effective outcomes in high-pressure, time-sensitive situations.
• Previous vendor negotiation and management experience for data center and/or construction contracts.
• Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
• Sound judgment and strong decision-making capability under pressure, with the ability to prioritize effectively and communicate clearly across a complex, fast-paced stakeholder environment.
• Customer-focused service delivery mindset, with a commitment to meeting the needs of internal stakeholders, business partners, and technology clients.

Responsibilities

• Provide senior operational leadership for IT hardware services across Americas data center portfolio.
• Own hardware-related changes, incidents, and problems from initiation through closure, including root cause analysis.
• Develop, maintain, and improve SOPs, emergency procedures, maintenance programs, and technical documents.
• Support resiliency planning and understand data center design, operating models, and service dependencies.
• Oversee financial management, compliance, safety, and environmental controls.
• Deliver regular management reporting on KPIs, OLAs, and governance.
• Communicate objectives and performance expectations to stakeholders and vendor partners.
• Manage incident communications and post-incident reviews to capture lessons learned.
• Coordinate with vendors and internal teams during emergencies, including on-site dispatch.
• Develop environmental plans for carbon footprint management and sustainable data center operations.

Skills

Senior leadership

P&L management

Vendor management

Incident management

Regulatory compliance

Stakeholder communication

Data center operations

Education

Degree-level education

Job description

Zealogics.com seeks an experienced senior operations leader to own end-to-end IT hardware services for our Americas data center portfolio. You will drive incident management, change control, and performance reporting while aligning with budgets and safety standards.

You will develop and maintain SOPs, support resiliency planning, coordinate with vendors, and present clear updates to senior management. The role requires strategic thinking, strong communication, and a proven ability to lead