Senior Data Center Hardware Operations Leader

Software Guidance & Assistance, Inc. (SGA, Inc.); New Jersey; On-site; USD 140,000 - 210,000; Full time

Job summary

Software Guidance & Assistance, Inc. (SGA) is seeking a Hardware Break/Fix Operations Manager for a CONTRACT assignment with a premier Financial Services client in Somerset, NJ.

This senior leadership role leads the delivery of BAU data center hardware operations across the Americas, including enterprise, colocation, WAN, and cloud environments. The role requires driving operational performance, building high-performing teams, and ensuring service quality.

Qualifications

• Degree-level education with relevant qualification or equivalent experience.
• Experience managing P&L and budgets with financial accountability.
• Experience in data center or mission-critical operations.
• Strong communication, negotiation, and leadership across regions.

Responsibilities

• Provide senior operational leadership for IT hardware services across Americas data centers.
• Oversee hardware changes, incidents, and post-incident reviews.
• Develop and improve SOPs, emergency procedures, and maintenance programs.
• Ensure compliance, cost control, and vendor oversight.
• Coordinate 24x7 escalation and on-call coverage.

Skills

Senior leadership

Vendor management

P&L management

Data center operations

Communication

Problem solving

Project management

Contract knowledge

Cross-region coordination

Financial accountability

Education

Degree-level education

Job description

Software Guidance & Assistance, Inc. (SGA) is seeking a Hardware Break/Fix Operations Manager for a CONTRACT assignment with a premier Financial Services client in Somerset, NJ.

This senior leadership role leads the delivery of BAU data center hardware operations across the Americas, including enterprise, colocation, WAN, and cloud environments. The role requires driving operational performance, building high-performing teams, and ensuring service quality.