Senior Hardware Issue Program Manager (Onsite)

ATOMS Careers page; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health benefits and insurance

Equity and stock options

Paid time off and holidays

Parental leave

Job summary

Atoms seeks a Senior Program Manager to own hardware issue management from intake through verified closure, coordinating garage, lab, and field activities. You will run intake, triage, and tracking in Linear, collaborating with technicians and engineers to drive issues to resolution.

This hands-on role requires onsite presence in San Francisco five days a week, with focus on process, reporting, and automation to improve reliability across hardware systems.

Qualifications

• Bachelor’s degree in an engineering or technical field is required, with 2+ years in program management or a comparable role.
• Experience owning end-to-end issue management in hardware environments.
• Experience administering an issue tracker (Linear/Jira) and designing workflows, templates, and views.
• Track record of driving cross-functional issues to closure against committed dates.
• Data fluency to report tracker data in SQL and GraphQL or scripting.
• Strong written communication for technical and executive audiences.

Responsibilities

• Own all paths by which a hardware issue reaches engineering (garage, lab, test benches, vehicles, supplier findings).
• Manage hardware issue tracking in Linear—teams, projects, states, templates, routing, and saved views.
• Run daily triage, set severity/priority, assign owners and next actions with dates.
• Drive issues to verified closure with engineering, manufacturing, and field teams; define evidence for closure.
• Maintain operating processes behind the tracker, including severities, priorities, escalations, and SLAs.
• Publish hardware issue status on a fixed cadence, including aging, inflow vs closure, and top issues.
• Use Linear GraphQL API and automation to reduce manual entry and keep records current.

Skills

Program management

Issue tracking

Cross-functional leadership

Data fluency

SQL

GraphQL

Written communication

Onsite work SF

Education

Bachelor’s degree in engineering or technical field

Tools

Linear

Jira

Job description

Atoms seeks a Senior Program Manager to own hardware issue management from intake through verified closure, coordinating garage, lab, and field activities. You will run intake, triage, and tracking in Linear, collaborating with technicians and engineers to drive issues to resolution.

This hands-on role requires onsite presence in San Francisco five days a week, with focus on process, reporting, and automation to improve reliability across hardware systems.