Senior Hardware Issue Manager — Physical AI Ops

Socket.dev; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, &

401(k)

Equity

Sick Time & Paid Holidays

Paid Parental Leave

Pre-Tax Commuter Benefit Plan

Team lunch in SoMa

Job summary

Atoms is seeking a Senior Program Manager to own hardware issue management from intake to verified closure across lab testing, production, and field operations. You will run triage, track issues in Linear, and coordinate with technicians, engineers, and manufacturing teams in a hands-on, garage‑and‑test-site environment.

You’ll also own process definitions, escalation paths, and regular reporting, leveraging Linear/Jira and GraphQL automation to keep records current.

Qualifications

• End-to-end hardware issue management experience.
• Experience administering an issue tracker with workflow design, taxonomy and labels.
• Experience working with technicians, test operators, or field service teams.
• Data reporting in SQL against fleet data and GraphQL or scripting against a tracker API.

Responsibilities

• Own hardware issue intake and triage.
• Manage Linear for issues, templates, routing, and views.
• Run daily triage, assign owners, next actions, and committed dates.
• Drive issues through verified closure with cross-functional teams.
• Define escalation paths and service levels for triage/closure.
• Publish hardware issue status on a fixed cadence with insights.
• Use GraphQL API and automation to reduce manual entry and improve accuracy.

Skills

Program management

Issue tracking

Linear/Jira

GraphQL

SQL

Onsite SF

Education

Bachelor’s degree in engineering or technical field

Tools

Linear

Jira

API integrations

Job description

Atoms is seeking a Senior Program Manager to own hardware issue management from intake to verified closure across lab testing, production, and field operations. You will run triage, track issues in Linear, and coordinate with technicians, engineers, and manufacturing teams in a hands-on, garage‑and‑test-site environment.

You’ll also own process definitions, escalation paths, and regular reporting, leveraging Linear/Jira and GraphQL automation to keep records current.