Senior Hardware Issue Program Manager – Onsite SF

Cssmerge; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Equity

Sick Time, Paid Holidays

Parental Leave

Pre-Tax Commuter Benefit

Team lunch in SoMa

Job summary

Atoms is seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. You’ll run the intake and triage process, own hardware issue tracking in Linear, and keep the record accurate as work progresses.

This is a hands-on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who

Qualifications

• Bachelor's degree in engineering or technical field required with 2+ years in program management or similar roles.
• End-to-end ownership of issue/defect management in hardware environments.
• Experience administering an issue tracker (Linear/Jira) and defining workflows and reports.
• Proficiency with data reporting and SQL/GraphQL to access tracker data.

Responsibilities

• Own hardware issue intake across lab, garage, and field operations.
• Manage Linear structure, templates, views, and routing for teams.
• Lead daily triage: set severity, priority, owners, and next actions.
• Drive issues to verified closure with cross-functional teams.
• Publish regular status updates on open/aging and inflow.

Skills

Program management

Cross-functional leadership

Issue tracking

Data analytics

SQL knowledge

Education

Bachelor's degree in engineering or technical field

Tools

Linear

Jira

GraphQL API

Job description

Atoms is seeking a Senior Program Manager to own hardware issue management for anomalies found during lab testing, on the production floor, and in the field, from intake through verified closure. You’ll run the intake and triage process, own hardware issue tracking in Linear, and keep the record accurate as work progresses.

This is a hands-on role based in the garage and test sites, in daily contact with the technicians, test operators, and field engineers who find problems and the engineers who