Lead Burn Ambassador (Lead Front Desk/Sales)

Burn Boot Camp; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Burn Boot Camp is seeking a passionate leader to inspire and empower our community in Cary, North Carolina. The ideal candidate will manage the Burn Ambassador team, deliver exceptional member service, and execute sales and marketing strategies.

You will lead operations and ensure standards are upheld, all while being an energizing and innovative force within our fast-paced environment.

Qualifications

• Natural leader who energizes people.
• Ability to think and act with urgency.
• Focused on delivering exceptional member service.
• Strong verbal and written communication skills.

Responsibilities

• Lead and manage the Burn Ambassador team.
• Oversee facility management and merchandising.
• Execute sales and marketing initiatives.
• Respond to member communications.
• Uphold operational standards.

Skills

Leadership

Problem solving

Organizational skills

Interpersonal skills

Sales

Social media proficiency

Tools

MS Office

Job description

Overview

Our mission at Burn Boot Camp is to inspire, empower, and transform lives through community-based fitness. We are a dynamic community whose commitment to each other, and the mission is one of a kind. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our resourceful, urgent, and innovative attitude creates a fast-paced environment where ideas are encouraged, decision making is promoted, and saying “yes!” to uncharted territory is an everyday practice. We aim to inspire, empower, and transform lives through community-based fitness.

Responsibilities

• Lead and Manage the Burn Ambassador team
• Deliver the Blue Carpet Experience to all Members and Guests
• Oversee Facility Management and Merchandising
• Execute Sales and Marketing initiatives
• Respond to Member Communications, escalating to the GM as needed
• Uphold Operational Standards and Process Execution

Qualifications

• A natural leader who energizes the people around them
• A problem solver who can think on their feet and act with urgency
• Highly organized with strong attention to detail
• Focused on delivering exceptional member service every day, every camp
• Confident in sales conversations or eager to quickly learn a proven process
• Able to manage multiple priorities, work under pressure, and meet deadlines
• Proficient in MS Office and comfortable learning new platforms
• A strong communicator — both written and verbal — with excellent interpersonal skills
• Savvy on social media and able to capture authentic, on-brand content
• Passionate about fitness, community, and the Burn Boot Camp mission