Senior Guest Services Lead - Patient Experience & Training

aah; High Point (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Retirement plans

Job summary

Advocate Health's Guest Services at High Point Medical Center in North Carolina seeks a full-time receptionist/guest services coordinator. Work Mon-Fri, 9:00 am–5:30 pm, with a 40-hour workweek and a pay range of $21.85–$32.80 per hour.

Responsibilities include guiding patients, answering inquiries, and coordinating staff activities. Qualifications include a high school diploma or GED, valid driver’s license, BLS certification, and defensive driving training, plus typing speed of 60 wpm and

Qualifications

• Education: High School Diploma/GED required.
• Certification: Valid Driver's License, BLS, Defensive Driving course.
• Work Experience: typing 60 wpm and computer proficiency.

Responsibilities

• Coordinate activities of assigned teammates.
• Orient new teammates and provide ongoing training and assessment of staff; train volunteers as appropriate.
• Meetings: participate in regular staff meetings and huddles.
• Provide courteous, professional information and respond to patient and guest inquiries and complaints.
• Assist guests with directions and facility information.
• Communicate hospital policies to families and promote open information flow.
• Respond to emergencies as directed.
• Collect data to identify areas for service improvement and support policy changes.
• Facilitate customer service improvements by routing feedback to appropriate staff.
• Accurately record and submit documentation for services provided.

Skills

Typing 60 wpm

Customer service

Communication

Computer proficiency

Education

High School Diploma or GED

Valid Driver's License

BLS Certification

Annual Defensive Driving Course

Job description

Advocate Health's Guest Services at High Point Medical Center in North Carolina seeks a full-time receptionist/guest services coordinator. Work Mon-Fri, 9:00 am–5:30 pm, with a 40-hour workweek and a pay range of $21.85–$32.80 per hour.

Responsibilities include guiding patients, answering inquiries, and coordinating staff activities. Qualifications include a high school diploma or GED, valid driver’s license, BLS certification, and defensive driving training, plus typing speed of 60 wpm and