Senior GTM Readiness & Operations Leader

ServiceNow; Oregon; Ibrido; USD 140.000 - 245.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

Flexible spending accounts

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Descrizione del lavoro

ServiceNow is seeking a Senior Manager to lead strategic readiness for operational and field readiness across our go‑to‑market motion. You will turn strategy into executable plans and ensure alignment from back office to customer, partnering with Product, Sales, Monetization, Legal, Revenue, and Deal Desk to close gaps.

You will define scope, milestones, and success criteria for readiness efforts, and drive digitization initiatives to improve speed, quality, and scale across distributed teams.

Competenze

• 8+ years of experience in GTM operations, business process transformation, field readiness, sales enablement, product launches, or a related area.
• Hands‑on experience standing up or transforming Lead to Cash processes in a SaaS or enterprise environment.
• Proven track record of setting strategy and driving execution across both operational and field‑facing teams in matrixed organizations.
• Strong analytical, facilitation, and project management skills, with the ability to turn complex information into clear plans and recommendations.
• Excellent executive presence and communication, with the ability to influence without direct authority and align diverse stakeholders.
• Comfort operating in ambiguity and fast‑paced, multi‑priority environments.
• Matrixed people leadership experience, including building and developing high‑performing teams.

Mansioni

• Lead the stand-up and transformation of Lead to Cash processes, spanning quote, contract, order, billing, and renewal, and ensure transactability for new offers and business models.
• Ensure comprehensive readiness across sales and operations processes (goal to commission, account planning, deal lifecycle) and tools (CPQ, CLM, dashboards) for all sales roles.
• Work with Monetization, Legal, Compliance, Revenue, Sales Operations, and Deal Desk to resolve process gaps and align on how new offers get sold and closed.
• Drive digitization and automation initiatives that improve speed, quality, and scale.

Conoscenze

GTM operations

Business process transformation

Field readiness

Sales enablement

Product launches

Strumenti

CPQ

CLM

Deal desk

Sales systems

Descrizione del lavoro

ServiceNow is seeking a Senior Manager to lead strategic readiness for operational and field readiness across our go‑to‑market motion. You will turn strategy into executable plans and ensure alignment from back office to customer, partnering with Product, Sales, Monetization, Legal, Revenue, and Deal Desk to close gaps.

You will define scope, milestones, and success criteria for readiness efforts, and drive digitization initiatives to improve speed, quality, and scale across distributed teams.