Senior GTM Engineer: Post-Sales Automation & AI Architect

ECI Software Solutions; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ECI Software Solutions is seeking a Lead GTM Engineer, Post-Sales, to architect the operating system behind our customer success and renewals model. You will own the technical architecture and drive automation, AI capabilities, and integrations across GTM functions.

You will shape post-sales strategy, partner with business leaders, and build scalable solutions that reduce manual work while enhancing customer outcomes. Remote (U.S.) with occasional travel.

Qualifications

• 7+ years in GTM Engineering, Revenue Operations, Customer Success Operations, Solutions Engineering, or similar technical operations role in B2B SaaS.
• Comfortable designing system architectures, working with APIs, automation platforms, AI technologies, and data models, while writing code when the right solution requires it.
• Strong understanding of Salesforce and how operational systems connect across the commercial organization.
• You’ll help decide where commercial platforms are the right answer and where building proprietary capabilities creates a competitive advantage.

Responsibilities

• Build the scaled Customer Success platform. Design the workflows, automation, and AI capabilities that monitor customer health, identify risk and opportunity, and coordinate the next best action across digital engagement, AI interactions, and human teams.
• Eliminate manual work. Identify repetitive operational processes across Customer Success, Renewals, Professional Services, and Support, then redesign them using automation, AI, and system integrations that improve both efficiency and customer experience.
• Build customer intelligence. Transform operational data into actionable signals that improve health scoring, identify churn risk, surface expansion opportunities, and enable more proactive customer engagement.
• Connect the technology stack. Design and maintain the integrations connecting Salesforce, customer success platforms, AI technologies, communication channels, and internal systems to ensure information moves reliably across the customer lifecycle.
• Advance AI capabilities. Evaluate emerging AI technologies, build internal solutions where appropriate, and continuously expand how AI supports customer-facing teams and operational workflows.
• Establish the post-sales architecture. Own the shared data model, integration strategy, automation standards, AI platform decisions, and engineering practices that underpin our post-sales operating model. Set the technical direction for GTM Engineering and partner with the Pre-Sales GTM Engineer to create a consistent architecture across the entire customer lifecycle.

Skills

APIs

Automation platforms

AI technologies

Data models

Coding experience

Salesforce knowledge

Systems thinking

Tools

Salesforce integrations

Integration platforms

Automation tools

Job description

ECI Software Solutions is seeking a Lead GTM Engineer, Post-Sales, to architect the operating system behind our customer success and renewals model. You will own the technical architecture and drive automation, AI capabilities, and integrations across GTM functions.

You will shape post-sales strategy, partner with business leaders, and build scalable solutions that reduce manual work while enhancing customer outcomes. Remote (U.S.) with occasional travel.