Senior GSOC Specialist - Asset Protection

Lululemon Athletica Inc.; Louisiana; On-site; USD 47,000 - 54,000; Full time

Job summary

lululemon is seeking a Senior Specialist for GSOC in LA to monitor security and safety events across global fulfillment sites. You will act as the first line of detection, assess incidents, and coordinate responses with multiple teams while maintaining accurate logs and supporting investigations.

The role requires 1-3+ years in asset protection or GSOC, experience with CCTV and access control, and the ability to manage risk in real time.

Qualifications

• 1-3+ years of experience in asset protection, security operations, GSOC, control room operations, dispatch, monitoring, investigations support, distribution center security, or related operational risk environments.
• Experience with CCTV, access control, alarm monitoring, incident reporting systems, or similar security monitoring platforms.
• Strong understanding of incident response, escalation protocols, real-time risk identification, and documentation expectations.

Responsibilities

• Monitor alerts and building activity across Global Fulfillment sites, including CCTV, access control, alarms, yard activity, and other assigned monitoring platforms.
• Serve as the first line of detection, assessment, and response for security events, safety risks, suspicious activity, anomalies, operational incidents, and potential threats, determining appropriate escalation pathways based on established protocols.
• Assess incident severity, determine required response actions, and elevate incidents to the appropriate site, AP H&S, Investigations, Facilities, Operations, emergency response, or leadership contacts in accordance with approved escalation protocols.
• Maintain accurate centralized incident logs, monitoring notes, intelligence records, and documentation that support investigations, follow-up actions, audit readiness, and leadership reporting.
• Support investigations by gathering and organizing video footage, access control records, alarm data, timelines, system activity, and related monitoring information.
• Monitor developing events, emerging risks, and active incidents that may impact Global Fulfillment operations; maintain situational awareness, coordinate response activities, document actions taken, and provide timely escalation and communication to appropriate stakeholders.
• Support implementation and consistent application of AP standards, monitoring protocols, incident response procedures, documentation expectations, and escalation workflows across monitored sites.
• Maintain confidentiality, professionalism, accuracy, and sound judgment when handling sensitive incident information, investigative materials, video evidence, and escalation communications.

Skills

Real-time risk assessment

Incident response

Documentation

Collaboration

Tools

CCTV systems

Access control systems

Alarm monitoring platforms

Job description

lululemon is seeking a Senior Specialist for GSOC in LA to monitor security and safety events across global fulfillment sites. You will act as the first line of detection, assess incidents, and coordinate responses with multiple teams while maintaining accurate logs and supporting investigations.

The role requires 1-3+ years in asset protection or GSOC, experience with CCTV and access control, and the ability to manage risk in real time.