GSOC Asset Protection Manager, Global Fulfillment

Lululemon Athletica Inc.; Ontario (CA); Presencial; USD 112.000 - 147.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Paid time off

Retirement plan matching

Parental support

Wellbeing programs

Descripción de la vacante

lululemon Athletica Inc. is seeking a Manager - Asset Protection & Global Fulfillment to lead the GSOC operations across the global fulfillment network.

You will supervise CCTV, access control, alarms, and incident response, coordinating with field teams, investigations partners, and site leadership. The role requires 3-5+ years in security operations, strong leadership, and a proven ability to manage real-time incidents while driving risk mitigation and operational excellence.

Formación

• 3-5+ years of progressive experience in security operations, asset protection, GSOC, control room, dispatch, operational risk, or similar real-time response environments, including experience leading teams or programs.
• Experience leading shift-based or 24/7 operations, including performance management, coaching, workload planning, and resource allocation.
• Experience working with CCTV, access control, alarms, system alerts, and other real-time monitoring platforms.
• Strong understanding of incident detection, escalation, response coordination, and operational governance.
• Strong leadership, communication, and stakeholder management skills.

Responsabilidades

• Oversee LINC / GSOC operations team, ensuring continuous monitoring across CCTV, access control, alarms, system alerts, and other assigned security platforms across the Global Fulfillment distribution network.
• Lead cross-functional response during major incidents, ensuring clear command, timely decision-making, aligned communication, and coordinated execution across sites, Field teams, Investigations partners, and GSOC Specialists.
• Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver consistent monitoring and response outcomes.
• Establish and sustain operating rhythms that translate real-time system activity, incident trends, and network anomalies into actionable insights that inform risk mitigation, operational decisions, and leadership awareness.
• Ensure timely escalation of incidents to Field AP - H&S and Investigations teams in line with defined monitoring protocols and escalation processes.
• Maintain centralized visibility of incidents, alerts, operational risks, and response activities to support situational awareness and follow-up.
• Ensure accuracy and completeness of incident reporting, documentation, alert records, and incident tracking.
• Analyze recurring system issues, incident trends, anomalies, and operational patterns; partner with leadership and cross-functional stakeholders to develop recommendations, improve controls, and strengthen network-wide risk mitigation strategies.
• Own LINC / GSOC operating performance, including team effectiveness, service consistency, workload planning, process adherence, and continuous improvement of monitoring practices across the Global Fulfillment network.
• Ensure adherence to monitoring protocols, escalation processes, documentation expectations, and compliance requirements.
• Build and maintain strong partnerships with Field Managers / Supervisors, AP - H&S Site teams, Investigations, and business partners to align expectations, improve escalation effectiveness, and support consistent execution across sites.

Conocimientos

GSOC operations

Incident management

Team leadership

CCTV monitoring

Access control

Risk mitigation

Stakeholder management

Herramientas

CCTV systems

Alarm systems

Access control systems

Descripción del empleo

lululemon Athletica Inc. is seeking a Manager - Asset Protection & Global Fulfillment to lead the GSOC operations across the global fulfillment network.

You will supervise CCTV, access control, alarms, and incident response, coordinating with field teams, investigations partners, and site leadership. The role requires 3-5+ years in security operations, strong leadership, and a proven ability to manage real-time incidents while driving risk mitigation and operational excellence.