Global GSOC Manager: Fulfillment Security & Ops

lululemon; Ontario (CA); Vor Ort; USD 112.000 - 147.000; Vollzeit

Benefits dieser Stelle

Extended health and dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parental top-up

Development courses

Mentorship programs

Zusammenfassung

lululemon is seeking a Manager, GSOC within Global Fulfillment AP&S to lead 24/7 monitoring, incident detection and response across the distribution network. You will oversee CCTV, access control, alarms, and alerts while coordinating cross-functional incident responses with Field AP-H&S, Investigations, and site teams.

You will develop the team, set priorities, and drive improvements in monitoring practices, reporting, and risk mitigation, ensuring timely escalation and accurate incident

Qualifikationen

• 3-5+ years of progressive experience in security operations, asset protection, GSOC, control room, dispatch, operational risk, or similar real-time response environments, including experience leading teams or programs.
• Experience leading shift-based or 24/7 operations, including performance management, coaching, workload planning, and resource allocation.
• Experience working with CCTV, access control, alarms, system alerts, and other real-time monitoring platforms.
• Strong understanding of incident detection, escalation, response coordination, and operational governance.
• Strong judgment and decision-making skills in high-pressure environments, with the ability to balance risk, urgency, and business impact.

Aufgaben

• Oversee LINC / GSOC operations team, ensuring continuous monitoring across CCTV, access control, alarms, system alerts, and other assigned security platforms across the Global Fulfillment distribution network.
• Lead cross-functional response during major incidents, ensuring clear command, timely decision-making, aligned communication, and coordinated execution across sites, Field teams, Investigations partners, and GSOC Specialists.
• Lead and develop the LINC / GSOC team by setting priorities, managing performance expectations, coaching Specialists, and ensuring structure, capability, and clarity needed to deliver consistent monitoring and response outcomes.
• Establish and sustain operating rhythms that translate real-time system activity, incident trends, and network anomalies into actionable insights that inform risk mitigation, operational decisions, and leadership awareness.
• Ensure timely escalation of incidents to Field AP - H&S and Investigations teams in line with defined monitoring protocols and escalation processes.
• Maintain centralized visibility of incidents, alerts, operational risks, and response activities to support situational awareness and follow-up.
• Ensure accuracy and completeness of incident reporting, documentation, alert records, and incident tracking.
• Analyze recurring system issues, incident trends, anomalies, and operational patterns; partner with leadership and cross-functional stakeholders to develop recommendations, improve controls, and strengthen network-wide risk mitigation strategies.
• Own LINC / GSOC operating performance, including team effectiveness, service consistency, workload planning, process adherence, and continuous improvement of monitoring practices across the Global Fulfillment network.
• Ensure adherence to monitoring protocols, escalation processes, documentation expectations, and compliance requirements.
• Build and maintain strong partnerships with Field Managers / Supervisors, AP - H&S Site teams, Investigations, and business partners to align expectations, improve escalation effectiveness, and support consistent execution across sites.

Kenntnisse

Security operations

GSOC

Incident response

CCTV monitoring

Access control

Team leadership

Risk assessment

Stakeholder management

Tools

Security platforms

Jobbeschreibung

lululemon is seeking a Manager, GSOC within Global Fulfillment AP&S to lead 24/7 monitoring, incident detection and response across the distribution network. You will oversee CCTV, access control, alarms, and alerts while coordinating cross-functional incident responses with Field AP-H&S, Investigations, and site teams.

You will develop the team, set priorities, and drive improvements in monitoring practices, reporting, and risk mitigation, ensuring timely escalation and accurate incident