Senior Growth Manager - Sales Call Center Operations (Remote)

Dr. Mylissa's Medical Boutique; Northern (KY); Hybrid; USD 83,000 - 183,000; Full time

Benefits offered by this job

Paid vacation

Sick time

401K match

Health benefits

Job summary

Oak Street Health is seeking a Sr. Manager, Growth to accelerate organizational growth through analytics and strategic initiatives. You will partner with Sales, Product, IT, and Operations to drive data-backed decisions across the Growth organization.

This high-visibility role reports to the Lead Director of Sales Excellence. The successful candidate will lead a team of analysts, develop actionable insights, and own ROI-focused initiatives while navigating a fast-paced healthcare environment at

Qualifications

• Bachelor's degree, preferably with a quantitative major (e.g., Business, STEM, economics, statistics)
• Minimum of 5 years of experience leading operations in a sales call center
• Analytical and strategic thinker who is intellectually curious
• Strong written and verbal communication skills; ability to influence decision-making at many levels of leadership
• Effective and flexible team player with demonstrated success in a fast-paced environment; ability to work across a variety of teams to drive initiatives forward
• Demonstrated attention to detail and experience leveraging data / analytics to solve problems
• Interest, experience, and/or passion for healthcare and value-based care; experience with sales organizations or call centers a plus but not required
• Proficient in Excel, Powerpoint; experience with Dataiku, SQL or other programming languages a plus
• US work authorization
• Someone who embodies being "Oaky"

Responsibilities

• Lead a growing team of Sr. Associates and Analysts to Perform data / analytics to inform decision-making and ensure smooth operations within the Sales Call Center
• Own forward key initiatives to improve velocity of growth and/or ROI of acquisition spend
• Collaborate with growth leaders to develop and maintain daily / weekly / monthly reporting, driving insights and action items to improve performance
• Collaborate with Product, IT, Telephony and Workforce management to ensure smooth operations for the Sales Call Center
• Develop materials and lead discussions with relevant organizational leaders
• Other strategic / analytical priorities, as determined by Lead Director of Sales Excellence
• Other duties as assigned

Skills

Analytical thinker

Written and verbal communication

Influence decision-making

Team player

Attention to detail

Healthcare/value-based care interest

US work authorization

Education

Bachelor's degree (quantitative major)

Tools

Excel

PowerPoint

Dataiku

SQL

Job description

Oak Street Health is seeking a Sr. Manager, Growth to accelerate organizational growth through analytics and strategic initiatives. You will partner with Sales, Product, IT, and Operations to drive data-backed decisions across the Growth organization.

This high-visibility role reports to the Lead Director of Sales Excellence. The successful candidate will lead a team of analysts, develop actionable insights, and own ROI-focused initiatives while navigating a fast-paced healthcare environment at