Senior Growth Leader, Digital Commerce & CX

Nebraska Furniture Mart, Inc.; Cedar Park (TX); Hybrid; USD 160,000 - 230,000; Full time

Job summary

NFM is seeking a strategic, customer-focused leader to own performance, roadmap, and growth of its ecommerce business. As Director, Digital Commerce & Customer Experience, you will drive online revenue, customer experience, and profitability across the ecommerce channel.

Hybrid work with relocation to commuting distance from retail locations is expected. You will lead site merchandising, customer journey optimization, digital discovery, and conversion performance, partnering across

Qualifications

• 8–10+ years in digital commerce or related leadership functions.
• Degree or equivalent experience in marketing/related field.
• Proven success improving online performance, revenue, and customer experience.
• Experience owning ecommerce revenue metrics and financial planning/forecasting.
• Lead cross-functional teams across merchandising, marketing, product, analytics, and tech.
• Strong understanding of ecommerce KPIs, SEO, and digital roadmapping.
• Ability to influence and drive change in a fast-paced environment.
• Retail or omnichannel experience preferred.

Responsibilities

• Own the ecommerce business strategy, roadmap, and site experience to grow revenue and profitability.
• Lead cross-functional teams to accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
• Champion experimentation, personalization, and optimization across the customer journey.
• Provide financial leadership for the ecommerce business with planning and forecasting.
• Shape a high-performing online journey across browse, PDP, cart, and checkout.

Skills

Digital commerce leadership

P&L management

Cross-functional leadership

Forecasting

Strategic roadmap

KPI analytics

Retail omnichannel

SEO awareness

Education

Bachelor's degree in Marketing/Advertising or related field

Job description

NFM is seeking a strategic, customer-focused leader to own performance, roadmap, and growth of its ecommerce business. As Director, Digital Commerce & Customer Experience, you will drive online revenue, customer experience, and profitability across the ecommerce channel.

Hybrid work with relocation to commuting distance from retail locations is expected. You will lead site merchandising, customer journey optimization, digital discovery, and conversion performance, partnering across