Senior Growth Leader, Digital Commerce & CX

Cedarparktexasedc

Cedar Park (TX)

Hybrid

USD 160,000 - 230,000

Full time

14 days+

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Job summary

NFM is seeking a strategic, customer-focused leader to own performance, roadmap, and growth of its ecommerce business. As Director, Digital Commerce & Customer Experience, you will drive online revenue, customer experience, and profitability across the ecommerce channel.

Hybrid work with relocation to commuting distance from retail locations is expected. You will lead site merchandising, customer journey optimization, digital discovery, and conversion performance, partnering across

Qualifications

8–10+ years in digital commerce or related leadership functions.
Degree or equivalent experience in marketing/related field.
Proven success improving online performance, revenue, and customer experience.
Experience owning ecommerce revenue metrics and financial planning/forecasting.
Lead cross-functional teams across merchandising, marketing, product, analytics, and tech.
Strong understanding of ecommerce KPIs, SEO, and digital roadmapping.
Ability to influence and drive change in a fast-paced environment.
Retail or omnichannel experience preferred.

Responsibilities

Own the ecommerce business strategy, roadmap, and site experience to grow revenue and profitability.
Lead cross-functional teams to accelerate execution across merchandising, marketing, product, analytics, operations, and technology.
Champion experimentation, personalization, and optimization across the customer journey.
Provide financial leadership for the ecommerce business with planning and forecasting.
Shape a high-performing online journey across browse, PDP, cart, and checkout.