Senior Group Billing Concierge

loewshotels; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training opportunities

Tuition reimbursement

Pet insurance

Employee hotel rates

Job summary

Loews Hotels & Co is seeking a Sr. Group Billing Clerk to support a high-volume financial shared services environment across North America.

You will serve as the first escalation point for group billing questions, audit work, and communicate with leaders at our hotel properties to ensure accurate invoicing. You will validate and send final invoices for complex multi-property billing, resolve discrepancies, and maintain service levels as the last impression for our valued group clients.

Qualifications

• Minimum 6 months of billing and accounting experience.
• 1-2 years customer-facing work experience in hospitality or finance environment.
• Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally.
• Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
• Ability to perform both standard and intermediate spreadsheet functions using Excel.

Responsibilities

• Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
• Uses hotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts.
• Calculates contractual concessions owed and adjusts accordingly in property management system.
• Research and resolve missing or discrepant charges to ensure highest levels of billing accuracy.
• Compiles final invoice for hotel group and catering functions for timely delivery to clients and third‑party planners.
• Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.
• Maintains strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.
• Performs daily audit of department's financial transactions to ensure accuracy and compliance.
• Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.
• Accountable for achievement of metrics and targets associated with the position.

Skills

Billing

Customer service

Attention to detail

Team player

Education

HS Diploma or GED

Tools

Excel

Accounting software

Job description

Loews Hotels & Co is seeking a Sr. Group Billing Clerk to support a high-volume financial shared services environment across North America.

You will serve as the first escalation point for group billing questions, audit work, and communicate with leaders at our hotel properties to ensure accurate invoicing. You will validate and send final invoices for complex multi-property billing, resolve discrepancies, and maintain service levels as the last impression for our valued group clients.