Senior GPU Solutions Engineer - AI/Datacenter (Equity)

NVIDIA; New York (NY); On-site; USD 140,000 - 270,000; Full time

Job summary

NVIDIA seeks a Solutions Engineer for the NVEX team to triage GPU-accelerated platform issues across large datacenters, including DGX, HGX and MGX. You will diagnose, reproduce, and resolve customer problems while applying AI to build better tools and solutions.

Responsibilities include direct customer support, logs and triage with engineering, and documenting interactions. Strong Linux, C/C++, Python skills and multi-GPU experience are essential. Weekend coverage may be required.

Qualifications

• BS in Computer Engineering, Electrical Engineering, or equivalent experience.
• 5+ years of engineering experience with multi-GPU platforms.
• Strong system software (firmware, BIOS, kernel, driver, operating system) expertise.
• Solid understanding of Linux and the ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads.
• Containerized solutions experience with Docker, Kubernetes, and/or Slurm.
• Professional-level communication skills, including adjusting communication to the technical level of the audience, and staying calm and focused in negative situations.
• Excellent follow-up and organizational skills, with a passion or love for solving problems.
• Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers
• Proficient in Python programming with the ability to build custom tools

Responsibilities

• Provide direct support to our NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Apply agentic AI skills to solving customer issues and software development.
• Occasional work on weekends and holidays to support customers

Skills

C/C++ programming

Python programming

Linux systems

Problem solving

Communication

Education

BS in Computer Engineering, Electrical Engineering, or equivalent

Tools

Docker

Kubernetes

Slurm

CUDA

Job description

NVIDIA seeks a Solutions Engineer for the NVEX team to triage GPU-accelerated platform issues across large datacenters, including DGX, HGX and MGX. You will diagnose, reproduce, and resolve customer problems while applying AI to build better tools and solutions.

Responsibilities include direct customer support, logs and triage with engineering, and documenting interactions. Strong Linux, C/C++, Python skills and multi-GPU experience are essential. Weekend coverage may be required.