Senior GPU Compute Solutions Engineer - AI Platforms

NVIDIA; Durham (NC); On-site; USD 140,000 - 270,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

NVIDIA is seeking an experienced solution engineer to triage and resolve customer issues across GPU-accelerated platforms in data center environments. You will work with DGX/HGX/MGX platforms, applying AI to accelerate problem solving and tooling, and collaborate with engineering to deliver robust solutions.

Join a team that values deep technical expertise, strong communication, and a proactive approach to customer success.

Qualifications

• Minimum of a BS in Computer Engineering, Electrical Engineering, or equivalent experience.
• 5+ years of engineering experience with multi-GPU platforms
• Strong system software (firmware, BIOS, kernel, driver, operating system) expertise
• Solid understanding of Linux and the ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads.
• Containerized solutions experience with Docker, Kubernetes, and/or Slurm
• Proficient in C/C++ programming of platform OS, firmware, BIOS, kernel, drivers
• Proficient in Python programming with the ability to build custom tools

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Apply agentic AI skills to solving customer issues and software development
• Occasional work on weekends and holidays to support customers

Skills

C/C++ programming

Python programming

Linux proficiency

Multi-GPU platforms experience

Strong system software

Professional communication

Troubleshooting

Education

BS in Computer Engineering or Electrical Engineering

Tools

Docker

Kubernetes

Slurm

Job description

NVIDIA is seeking an experienced solution engineer to triage and resolve customer issues across GPU-accelerated platforms in data center environments. You will work with DGX/HGX/MGX platforms, applying AI to accelerate problem solving and tooling, and collaborate with engineering to deliver robust solutions.

Join a team that values deep technical expertise, strong communication, and a proactive approach to customer success.