Senior AI Solutions Engineer — GPU & Enterprise Support

NVIDIA; Westford (MA); On-site; USD 170,000 - 320,000; Full time

Benefits offered by this job

Equity

Benefits package

Job summary

NVIDIA invites an experienced software engineer to join the NVEX Solutions Engineering team in Westford, MA. You will apply AI to triage customer issues, collaborate with engineering, and improve tools and workflows to delight customers.

This role requires a BS in Computer Science or Electrical Engineering, 10+ years of software engineering, and strong communication. NVIDIA offers equity and a comprehensive benefits package, with disclosed base salary ranges for Level 4 and Level 5.

Qualifications

• BS in Computer Science or Electrical Engineering or equivalent experience.
• At least 10 years of software engineering experience.
• AI/ML expertise.
• Professional-level communication skills and ability to stay calm under pressure.
• Excellent follow-up and organizational skills.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update products and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to enhance knowledge base.
• Participate in the creation, maintenance, and versioning of documentation for support processes and guidelines.
• Apply agentic AI skills to solving customer issues and software development.
• Occasional work on weekends and holidays to support customers.

Skills

AI/ML expertise

Problem-solving

Communication skills

Organizational skills

Education

BS in Computer Science or Electrical Engineering

Tools

CUDA

GPU acceleration

Job description

NVIDIA invites an experienced software engineer to join the NVEX Solutions Engineering team in Westford, MA. You will apply AI to triage customer issues, collaborate with engineering, and improve tools and workflows to delight customers.

This role requires a BS in Computer Science or Electrical Engineering, 10+ years of software engineering, and strong communication. NVIDIA offers equity and a comprehensive benefits package, with disclosed base salary ranges for Level 4 and Level 5.