Senior Global Training Program Manager

CDW; United States; Presencial; USD 165.000 - 198.000; Jornada completa

Descripción de la vacante

CDW is seeking a Sr. Training Program Manager to lead large-scale customer training programs, drive operational excellence, and advise internal and external stakeholders. You will own program outcomes, manage risks, and influence training decisions to maximize consumption and impact.

The role emphasizes cross-functional collaboration, global scheduling, and continuous improvement in a fast-paced environment. Strong communication and strategic thinking are essential for success.

Formación

• Bachelor's degree in a related field or equivalent experience.
• 7+ years in a customer success, engagement manager, or program management role (5+ years with a Master's).
• Excellent visual, oral, and written communication skills.

Responsabilidades

• Serve as primary customer contact for enterprise and/or complex customer training programs.
• Develop and implement plans for global teams and schedules to fulfill contracts and subcontracts.
• Monitor technical, cost, and schedule performance and program utilization to ensure specified objectives are met.
• Develop and maintain program performance standards.
• Own program success; identify, assess, monitor, and mitigate risks throughout the program life cycle.
• Make curriculum recommendations to leadership based on customer interest, engagement, and purchasing patterns.
• Monitor market conditions in the training industry and work with leadership to develop sales, marketing, and product standards for maximum market penetration and profitability.
• Analyze course feedback metrics to ensure quality benchmarks are met and manage corrective action when necessary.
• Lead key Workforce Development initiatives that impact program customers.
• Effectively manage multiple large training programs.
• Make recommendations for process improvements and automations to improve workflow efficiency and accuracy.
• Track and report program progress to key internal and external stakeholders.
• Monitor and identify areas to achieve operational efficiency, program improvement, issue resolution and project escalations.
• Work closely with customer training POCs to manage customer expectations to ensure customer satisfaction and improve customer engagement.
• Develop and implement corrective actions for any performance metric that is not met.
• Take ownership of customer training outcomes to ensure customer satisfaction and success.
• Work with all levels of internal and external clients.
• Work with Business Development Team on program success and overall communications with the customer.
• Report program status and risk to senior management and key stakeholders.
• Leverage superior written and verbal communication skills to influence customers' training decisions and maximize training consumption.

Conocimientos

Customer success

Engagement management

Program management

Communication

Educación

Bachelor's degree

Descripción del empleo

CDW is seeking a Sr. Training Program Manager to lead large-scale customer training programs, drive operational excellence, and advise internal and external stakeholders. You will own program outcomes, manage risks, and influence training decisions to maximize consumption and impact.

The role emphasizes cross-functional collaboration, global scheduling, and continuous improvement in a fast-paced environment. Strong communication and strategic thinking are essential for success.