Global Enterprise Training Programs Lead

CO1003 CDW Technologies, LLC; Illinois; Hybrid; USD 165,000 - 198,000; Full time

Job summary

CDW Technologies, LLC is seeking a Sr. Training Program Manager to lead large-scale customer training programs and drive operational excellence. You will serve as a trusted advisor to internal and external stakeholders and own program outcomes.

The role emphasizes collaboration, customer focus, and continuous improvement across global teams, with responsibility for planning, execution, and performance measurement.

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years in customer success, engagement management, or program management, or 5+ years with a Master's.
• Excellent verbal, written, and visual communication skills.

Responsibilities

• Serve as primary customer contact for enterprise and/or complex training programs.
• Develop and implement plans for global teams and schedules to fulfill contracts.
• Monitor performance, risk, and program utilization to meet objectives.
• Own program success and mitigate risks throughout the life cycle.
• Lead Workforce Development initiatives and coordinate with stakeholders.

Skills

Customer success

Program management

Engagement management

Education

Bachelor's degree

Master's degree

Job description

CDW Technologies, LLC is seeking a Sr. Training Program Manager to lead large-scale customer training programs and drive operational excellence. You will serve as a trusted advisor to internal and external stakeholders and own program outcomes.

The role emphasizes collaboration, customer focus, and continuous improvement across global teams, with responsibility for planning, execution, and performance measurement.