Senior Global Support Engineer - AI, APIs & SRE Leader

Meta; Bellevue (WA); Presencial; USD 140.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Equity

Benefits

Descripción de la vacante

Meta is seeking a leader to drive the technical strategy and global support engineering practices for advertising and business messaging partner integrations. You will oversee troubleshooting, incident response, monitoring, and AI-powered support automation.

Collaborate with Product, Infrastructure, and Partnerships to resolve systemic issues, influence roadmaps, launch scalable support capabilities, and mentor engineers across teams.

Formación

• Requires a bachelor's degree in computer science, computer engineering, a related technical field, or equivalent practical experience.
• Plus at least eight years as a software or site reliability engineer.
• Experience with cloud-based APIs, full-stack development, production AI or LLM tooling, SQL-based operational analysis, and technical communication.
• AdTech, production-scale AI, and cloud infrastructure tooling experience are preferred.

Responsabilidades

• Lead the technical strategy and global support engineering practices for Meta advertising and business messaging partner integrations.
• Partner with Product, Infrastructure, and Partnership teams to resolve systemic issues, influence roadmaps, launch scalable support capabilities, and mentor engineers.

Conocimientos

API Integration

Cloud Infrastructure

Artificial Intelligence

Large Language Models

Python

PHP

JavaScript

React

REST APIs

SQL

Kubernetes

Docker

PyTorch

Site Reliability Engineering

Incident Response

Technical Documentation

Educación

Bachelor's degree in a related field

Herramientas

Kubernetes

Docker

PyTorch

Descripción del empleo

Meta is seeking a leader to drive the technical strategy and global support engineering practices for advertising and business messaging partner integrations. You will oversee troubleshooting, incident response, monitoring, and AI-powered support automation.

Collaborate with Product, Infrastructure, and Partnerships to resolve systemic issues, influence roadmaps, launch scalable support capabilities, and mentor engineers across teams.