Business Support Engineer

Meta; Menlo Park (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Meta is seeking a Business Support Engineer in Menlo Park, CA to provide technical and engineering support to advertising partners and customers globally. You will work with a global team to investigate and resolve issues, focusing on integrations and partner experience.

You will collaborate with Platform and Infrastructure teams, communicate insights to product teams, and help shape the roadmap for business products while supporting partners across various regions.

Qualifications

• Experience in supporting advertising tech integrations.
• Strong problem-solving and communication skills.
• Customer-facing support experience in a tech product environment.

Responsibilities

• Provide technical and engineering support to Meta’s Advertising partners and customers.
• Investigate, diagnose, and resolve partner issues and integration challenges.
• Collaborate with cross-functional teams to improve products and partner experience.

Skills

AdTech

Technical support

Integrations

Job description

# Business Support EngineerMenlo Park, CA Business Marketing+ 5 moreApply nowWe are looking for an engineer to play a key role in providing technical, engineering support to Meta’s Advertising partners, Customers and clients globally. You will have the opportunity to work together with a global team of Business Support Engineers who are expert in Meta’s AdTech to provide proactive and reactive support for partner issues and integrations while partnering with our broad cross functional teams to ensure a high quality for our products and satisfactory experience for our partners and customers. We work directly with Platform and Infrastructure teams to investigate and resolve issues reported by our partners, to properly assess and agree on actions to be taken for necessary fixes and continuous improvements in our products and deployments.As a Business Support Engineer working on Ads at Meta, you will primarily support on Meta’s Ads Products but also have the opportunity to work cross functionally in several of our key business areas across Business Messaging, Telecommunications and combine your experience with customer service skills with a product focus to ensure that key insights are communicated to our product teams. We are looking for people who have subject-matter knowledge in managing and maintaining integrations with third-party services, who help foster developer/business relationships, who demonstrate critical thinking and blending systems design with business needs, and who have a desire to improve the support experience of our customers.As a Business Support Engineer, you will understand industry trends, partner solutions and integrations, and their implications to our product roadmap. You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta’s Business Products into their offering.