Senior Global Service Line Sales Strategist

Cognizant; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cognizant in Phoenix is seeking a Service Line Specialist to drive complex domain sales, service and marketing transformations for global clients in a hybrid work model. The role leverages deep industry experience to shape offerings, improve customer journeys and support revenue growth while aligning with enterprise standards and delivering tangible value.

You will lead discovery workshops, design scalable operating models, translate business requirements into actionable roadmaps, and

Qualifications

• Twenty two plus years of experience in sales, service, or marketing domains in enterprise settings.
• Proven track record delivering large-scale transformation programs for global clients.
• Strong knowledge of digital customer engagement, omnichannel strategies, and CRM tools.
• Experience with hybrid work models and distributed teams.

Responsibilities

• Drive end-to-end domain sales initiatives aligned with client strategy to enable revenue growth.
• Develop integrated service and marketing approaches connecting acquisition, onboarding and support.
• Lead discovery workshops to capture processes, pain points, and aspirations.
• Translate business requirements into clear functional specs for cross-functional teams.
• Review and refine solution designs to ensure alignment with best practices and compliance.
• Establish measurable KPIs and collaborate with analytics to report progress to stakeholders.
• Advise clients on adoption of digital tools for engagement and service delivery.
• Collaborate with internal teams to shape new offerings in sales, service and marketing.

Skills

Domain Sales

Sales Transformation

Customer Lifecycle

Digital Engagement

Hybrid Work Collaboration

Communication & Negotiation

Program Management

Cross-functional Leadership

Tools

CRM Platforms

Job description

Cognizant in Phoenix is seeking a Service Line Specialist to drive complex domain sales, service and marketing transformations for global clients in a hybrid work model. The role leverages deep industry experience to shape offerings, improve customer journeys and support revenue growth while aligning with enterprise standards and delivering tangible value.

You will lead discovery workshops, design scalable operating models, translate business requirements into actionable roadmaps, and