Senior Service Delivery Lead — Hybrid & Global Programs

Cognizant; Lake Forest (IL); Hybrid; USD 75,000 - 142,000; Full time

Benefits offered by this job

Health insurance

Paid holidays/Paid time off

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant in Lake Forest, IL is seeking a Service Delivery Manager to lead complex service delivery engagements, ensuring on-time, on-scope, within-budget outcomes while collaborating with client stakeholders and cross-functional teams to drive measurable business value.

You will govern programs, manage risks, and report performance, optimize resources, and support continuous improvement, leveraging extensive experience in large-scale programs and financial oversight.

Qualifications

• 17+ years of experience in service delivery, PM, or technology consulting environments.
• Proven success managing large-scale, complex programs with multiple stakeholders and cross-functional teams.
• Strong expertise in stakeholder management, client engagement, and executive-level communication.
• Demonstrated experience with project governance, risk management, financial oversight, and service performance management.
• Experience working within insurance, life and annuities, or related financial services environments.
• Ability to drive continuous improvement initiatives and deliver measurable business outcomes.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead end-to-end service delivery for complex programs, ensuring commitments are met on time, within scope, and within budget.
• Build strong relationships with client stakeholders, aligning delivery outcomes to business objectives and service expectations.
• Drive project governance, risk management, issue resolution, and performance reporting to maintain delivery excellence.
• Partner with cross-functional teams to optimize resource utilization, improve operational efficiency, and support continuous improvement initiatives.
• Manage delivery performance through metrics, dashboards, and structured review processes to enhance client satisfaction and business outcomes.

Skills

Service delivery

Stakeholder mgmt

Executive comms

Governance

Risk management

Financial oversight

Operational excellence

Continuous improvement

Analytical skills

Job description

Cognizant in Lake Forest, IL is seeking a Service Delivery Manager to lead complex service delivery engagements, ensuring on-time, on-scope, within-budget outcomes while collaborating with client stakeholders and cross-functional teams to drive measurable business value.

You will govern programs, manage risks, and report performance, optimize resources, and support continuous improvement, leveraging extensive experience in large-scale programs and financial oversight.