Senior Global SaaS Services Project Manager

Duck Creek Technologies; United States; Hybrid; CAD 92,000 - 132,000; Full time

Benefits offered by this job

Flexible work environment

Health, dental, and vision benefits

Life and disability insurance

RRSP with employer match (3%)

Paid stat holidays and vacation

Employee Assistance Program (EAP)

Job summary

Duck Creek Technologies in Canada is seeking a Services Project Manager III to lead major client projects, define scope, and ensure delivery on time, within budget, and within scope. You will develop presentations, manage plans, and coordinate with stakeholders across global teams to drive governance and continuous process improvements.

As part of a flexible-first environment, you will collaborate with diverse teams, maintain strong client communications, and contribute to project success with

Qualifications

• Bachelor’s degree or higher or equivalent experience in a related discipline.
• Practical experience in Services Project Management or a closely related function.
• Experience delivering medium to high complexity work in a global software/SaaS environment.
• Ability to work independently with limited day-to-day instruction and collaborate across teams.

Responsibilities

• Manages key client projects and ensures on-time delivery within scope and budget.
• Defines project scope, objectives, and milestones with stakeholders; ensures technical feasibility.
• Develops and delivers presentation materials for clients and internal teams.
• Creates detailed project plans and tracks progress; sets deadlines and assigns responsibilities.
• Manages changes to scope, schedule, and costs using formal verification techniques.
• Leads meetings with internal and external stakeholders; reports to management as needed.
• Maintains comprehensive project documentation and client-facing deliverables.
• Develops project plans and documentation to share with clients and staff.
• Produces spreadsheets, diagrams, and process maps documenting client needs.

Skills

Project management

Stakeholder management

Communication

Problem solving

Governance & controls

Adaptability

Leadership

Data analysis

Education

Bachelor’s degree or higher

Advanced degree / professional certification

Job description

Duck Creek Technologies in Canada is seeking a Services Project Manager III to lead major client projects, define scope, and ensure delivery on time, within budget, and within scope. You will develop presentations, manage plans, and coordinate with stakeholders across global teams to drive governance and continuous process improvements.

As part of a flexible-first environment, you will collaborate with diverse teams, maintain strong client communications, and contribute to project success with