Senior Global Process Improvement Analyst

Global Payments; Atlanta (GA); On-site; USD 86,000 - 136,000; Full time

Job summary

Global Payments is seeking a Senior Business Process Analyst to shape the future of global commerce and lead cross-functional teams in process improvement initiatives. You will design, analyze, and optimize business processes, using data analytics to tell performance stories and drive measurable improvements.

The role requires a strong foundation in ISO/Lean/Six Sigma, excellent communication, and the ability to influence stakeholders.

Qualifications

• Bachelor's degree or equivalent in business/CS/IS.
• Strong knowledge of payments/financial services industry.
• Experience with process improvement (ISO/Lean/Six Sigma).
• Experience with data analytics and metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Plan, perform and implement process improvement initiatives (ISO/Lean/Six Sigma).
• Lead complex business and systems process analysis and design.
• Diagram and evaluate existing processes.
• Organize and facilitate cross-functional project teams.
• Develop metrics to measure performance and identify improvements.
• Use data query tools to analyze data and tell performance stories.
• Recommend and facilitate quality improvement efforts.
• Collect data to identify root causes.
• Measure performance against process requirements.
• Align improvement to performance shortfalls.
• Consult on re-engineering techniques to improve processes and product quality.
• Deliver presentations and training on measurement, analysis, improvement and control.
• Survey best practices for techniques and processes.
• Lead re-engineering teams and manage projects.
• Communicate team progress.
• Perform cost-benefit analyses.
• Other related duties as needed.

Skills

Lean Six Sigma

Process improvement

Data analytics

Root cause analysis

Cross-functional collaboration

Verbal and written communication

Training/presentation

Project management

Stakeholder engagement

Education

Bachelor's degree (Business/Finance/CS/IS)

Tools

Salesforce

Job description

Global Payments is seeking a Senior Business Process Analyst to shape the future of global commerce and lead cross-functional teams in process improvement initiatives. You will design, analyze, and optimize business processes, using data analytics to tell performance stories and drive measurable improvements.

The role requires a strong foundation in ISO/Lean/Six Sigma, excellent communication, and the ability to influence stakeholders.