Senior Global Payroll SaaS Support Specialist

SupportFinity™; Nevada (IA); Hybrid; USD 22,041 - 32,359; Full time

Job summary

SupportFinity™ is seeking a Customer Support Specialist for Global Payroll, responsible for troubleshooting payroll issues and guiding customers with payroll processing. The ideal candidate will have 1-4 years of experience in customer support within the US Payroll domain, along with a Bachelor's degree. This is a full-time, non-exempt position with a pay range of $16 - $23.49 per hour, depending on experience.

Join a dynamic team at SupportFinity™, where candidate safety is prioritized, and diverse perspectives are encouraged to promote innovation and continuous improvement in customer support.

Qualifications

• 1-4 years of customer support experience in US Payroll domain required.
• Ability to work a shift between 9am to 6pm PST.
• Experience in a payroll provider or HR software company preferred.

Responsibilities

• Troubleshoot payroll-related issues for customers.
• Serve as the product expert for Global Payroll and HR.
• Analyze customer interactions to improve support experience.

Skills

Customer support experience

Problem-solving

Attention to detail

Analytical skills

Excellent communication skills

Time management

Education

Bachelor's degree

Job description

SupportFinity™ is seeking a Customer Support Specialist for Global Payroll, responsible for troubleshooting payroll issues and guiding customers with payroll processing. The ideal candidate will have 1-4 years of experience in customer support within the US Payroll domain, along with a Bachelor's degree. This is a full-time, non-exempt position with a pay range of $16 - $23.49 per hour, depending on experience.

Join a dynamic team at SupportFinity™, where candidate safety is prioritized, and diverse perspectives are encouraged to promote innovation and continuous improvement in customer support.