Senior Global Operations & Partnerships Manager

Transdev; Chicago (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick Days 5

Holidays 6

401(k) Retirement Plan

Medical, Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking a Manager/Sr Manager based in the United States to lead end-to-end performance for a global autonomous mobility partnership. You will drive cross-market coordination, deliver executive-ready analyses, and manage KPIs with international country teams.

The role requires hands-on ownership of data, reporting, and client-facing leadership. The position reports to the Head of Global Planning & Operations and liaises with senior leadership, delivering on critical reviews and action

Qualifications

• Bachelor’s degree in Business Administration, International Relations, Communications, or a related field.
• 8+ years in account management, operations, client success, or similar roles in multi-market environments.
• Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.

Responsibilities

• Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines.
• Act as the liaison between global leadership, client stakeholders, and in-country onsite managers.
• Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance.
• Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends.
• Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions.
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives.
• Manage client escalations with urgency, clarity, and accountability.

Skills

Analytical

Data-driven

Cross-functional

Executive presence

Stakeholder management

Google Workspace

Microsoft Office

Education

Bachelor’s degree in Business Administration

Master’s preferred

Tools

CRM

Reporting tools

Job description

Transdev is seeking a Manager/Sr Manager based in the United States to lead end-to-end performance for a global autonomous mobility partnership. You will drive cross-market coordination, deliver executive-ready analyses, and manage KPIs with international country teams.

The role requires hands-on ownership of data, reporting, and client-facing leadership. The position reports to the Head of Global Planning & Operations and liaises with senior leadership, delivering on critical reviews and action