Senior Global Freight Operations Specialist

BSI USA; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

BSI USA is seeking a Senior Operations Agent specializing in Global Forwarding (Airfreight) to join our logistics team in Los Angeles. The role involves end-to-end transportation processes, coordinating with carriers and clients, and optimizing freight solutions to support business growth.

The candidate will leverage CargoWise, TMS, and CRM tools while maintaining strong relationships with customers and internal teams to ensure high levels of service.

Qualifications

• Experience in global freight forwarding and end-to-end transportation processes.
• Proficiency with CargoWise or similar systems.
• Strong knowledge of logistics operations and carrier management.
• Familiarity with FDA regulations related to freight forwarding and compliance.

Responsibilities

• Coordinate and oversee freight forwarding operations, including booking shipments, scheduling pickups, and dispatching carriers.
• Manage transportation planning to ensure timely delivery while optimizing costs and routes.
• Utilize TMS, EDI, and CRM software to track shipments, update records, and communicate with clients and carriers.
• Develop and maintain relationships with customers, carriers, and internal teams to ensure customer satisfaction.
• Handle data entry related to shipments, billing, and documentation accurately within CargoWise or similar systems.
• Monitor freight movements using logistics tools to ensure efficiency and resolve issues promptly.

Skills

Supply chain management

CargoWise

Transportation planning

3PL services

NVOCC operations

FDA regulations

CRM software

B2B sales

Negotiation

Contracts management

Customer relationship management

Data analysis

Attention to detail

Multitasking

Job description

BSI USA is seeking a Senior Operations Agent specializing in Global Forwarding (Airfreight) to join our logistics team in Los Angeles. The role involves end-to-end transportation processes, coordinating with carriers and clients, and optimizing freight solutions to support business growth.

The candidate will leverage CargoWise, TMS, and CRM tools while maintaining strong relationships with customers and internal teams to ensure high levels of service.