Senior Global Freight Forwarding & Logistics Manager

Buckland; New Mexico; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Matching retirement plan

Professional development

Remote work option

Job summary

Buckland is seeking a Manager, Freight Forwarding & Logistics in the United States. The role oversees international ocean freight operations, acts as the primary customer contact, and ensures service commitments and operational requirements are met.

You will lead strategic accounts, coordinate with carriers and overseas offices, and drive process improvements to strengthen relationships and grow the business. Remote work options are available for non-local applicants.

Qualifications

• Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce or related field.
• CIFFA or CITT designation, or actively pursuing.

Responsibilities

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.

Skills

Leadership

Analytical skills

Communication skills

Problem solving

Organizational skills

Education

Post-secondary education in Supply Chain/Logistics/Transportation/International Business/Commerce

CIFFA/CITT designation (or pursuing)

Tools

Microsoft Office

CargoWise

Transportation Management Systems (TMS)

Job description

Buckland is seeking a Manager, Freight Forwarding & Logistics in the United States. The role oversees international ocean freight operations, acts as the primary customer contact, and ensures service commitments and operational requirements are met.

You will lead strategic accounts, coordinate with carriers and overseas offices, and drive process improvements to strengthen relationships and grow the business. Remote work options are available for non-local applicants.