Senior Freight Forwarding & Logistics Manager (Remote)

Buckland; Texas; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Matching retirement plan

Remote work availability

Professional development

Job summary

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee international ocean freight operations for strategic accounts. You will act as the primary operational contact, coordinate with carriers and partners, and ensure service delivery, SOPs, KPIs, and performance reporting.

The role encompasses account management, process improvements, and collaboration with global teams to drive growth and efficiency. Remote work options are available for non-local applicants.

Qualifications

• Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field.
• 7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.
• Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.
• Experience developing customer SOPs, KPIs, and operational processes.
• Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and transportation management systems.
• CIFFA and/or CITT designation, or actively pursuing.

Responsibilities

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.
• Support carrier procurement, rate management, and transportation solutions.
• Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.
• Support customer implementations, onboarding, account growth, profitability, and retention initiatives.
• Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.
• Provide guidance and operational support to team members involved in assigned accounts.
• Ensure compliance with applicable regulatory, customer, and company requirements.
• Ability to manage a group of +20 employees
• Conduct performance evaluations for direct reports
• Hire and Terminate employees
• Assign tasks to team members
• Assists with training and guidance of direct reports
• Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.
• Supervise team members, conduct team meetings, monitor attendance, and work schedules
• Perform other duties as assigned.

Skills

Strategic account management

Leadership

Customer relationship management

Operations coordination

Performance reporting

Process improvement

Team management

Education

Post-secondary education in Supply Chain or related field

CIFFA/CITT designation

Tools

Microsoft Office

Transportation management systems

CargoWise

Job description

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee international ocean freight operations for strategic accounts. You will act as the primary operational contact, coordinate with carriers and partners, and ensure service delivery, SOPs, KPIs, and performance reporting.

The role encompasses account management, process improvements, and collaboration with global teams to drive growth and efficiency. Remote work options are available for non-local applicants.