Global Ocean Freight & Logistics Manager

Buckland; Arizona; Ibrido; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Benefits package

Matching retirement plan

Remote work option

Descrizione del lavoro

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee international ocean freight operations, coordinate with carriers, and manage strategic accounts. You will act as the primary customer contact, ensuring service commitments and operational requirements are met, with a focus on continuous improvement and growth.

The role requires leadership of a 20+ person team, strong collaboration across functions, and a commitment to delivering exceptional customer service.

Competenze

• Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce.
• 7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.
• Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.

Mansioni

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.
• Support carrier procurement, rate management, and transportation solutions.
• Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.
• Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.

Conoscenze

Freight forwarding

International logistics

Account management

Customer service

Analytical skills

Microsoft Office

TMS (CargoWise)

Project management

Formazione

Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce

Strumenti

CargoWise

Descrizione del lavoro

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee international ocean freight operations, coordinate with carriers, and manage strategic accounts. You will act as the primary customer contact, ensuring service commitments and operational requirements are met, with a focus on continuous improvement and growth.

The role requires leadership of a 20+ person team, strong collaboration across functions, and a commitment to delivering exceptional customer service.