Remote Global Freight Forwarding Leader

Buckland; Columbia (SC); Remote; USD 90,000 - 130,000; Full time

Job summary

Buckland is seeking a Manager, Freight Forwarding & Logistics to lead operational management for strategic accounts, overseeing international ocean freight operations and coordinating with carriers and partners. You will ensure service commitments meet client expectations and drive growth through process improvements across teams.

Ideal candidates bring 7+ years in freight forwarding or international logistics with strong customer-facing experience, and are prepared to manage a +20 employee team

Qualifications

• 7+ years in freight forwarding or international logistics.
• 3+ years in customer-facing account management.
• Strong knowledge of ocean import/export operations.
• Experience developing customer SOPs and KPIs.
• Proficient with MS Office and transportation systems.
• CIFFA and/or CITT designation or actively pursuing.
• Legally eligible to work and able to travel with passport.

Responsibilities

• Serve as primary operational contact for strategic accounts and build strong relationships.
• Manage day-to-day international ocean import/export operations.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and insights.
• Identify opportunities for continuous improvement, service enhancement, and efficiency.
• Support customer implementations, onboarding, account growth, profitability, and retention initiatives.

Skills

Freight forwarding

Account management

Operations management

Logistics coordination

Customer relationship management

Leadership

Process improvement

Education

Post-secondary education in Supply Chain/ Logistics

Tools

CargoWise / TMS

MS Office

Job description

Buckland is seeking a Manager, Freight Forwarding & Logistics to lead operational management for strategic accounts, overseeing international ocean freight operations and coordinating with carriers and partners. You will ensure service commitments meet client expectations and drive growth through process improvements across teams.

Ideal candidates bring 7+ years in freight forwarding or international logistics with strong customer-facing experience, and are prepared to manage a +20 employee team