Remote Freight Forwarding & Logistics Manager

Buckland; Michigan; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Matching retirement plan

Professional development & learning

Remote work arrangement

Growing organization

Job summary

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee strategic freight accounts and the operational delivery of international ocean freight services. You will coordinate with carriers, oversee service levels, and drive improvements with internal teams.

You will lead a team, manage SOPs and KPIs, and work closely with customers to ensure expectations are met while growing relationships. Remote work is available for non-local applicants.

Qualifications

• 7+ years of freight forwarding or international logistics experience.
• 3+ years in customer-facing account management or strategic customer support.
• Strong knowledge of international ocean import/export operations.
• Experience developing customer SOPs, KPIs, and operational processes.
• Proficiency with Microsoft Office and transportation management systems.
• CIFFA and/or CITT designation, or actively pursuing.
• Experience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments.

Responsibilities

• Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
• Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
• Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
• Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
• Lead customer business reviews and provide performance reporting and operational insights.
• Investigate and resolve service issues, claims, escalations, and supply chain risks.
• Support carrier procurement, rate management, and transportation solutions.
• Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.

Skills

Customer-facing account management

Analytical skills

Organizational skills

Problem-solving

Communication skills

Microsoft Office

Education

Post-secondary in Supply Chain/Logistics/International Business

CIFFA designation

CITT designation

Tools

CargoWise

TRANSPORTATION MANAGEMENT SYSTEMS

Job description

Buckland is seeking a Manager, Freight Forwarding & Logistics to oversee strategic freight accounts and the operational delivery of international ocean freight services. You will coordinate with carriers, oversee service levels, and drive improvements with internal teams.

You will lead a team, manage SOPs and KPIs, and work closely with customers to ensure expectations are met while growing relationships. Remote work is available for non-local applicants.