Senior Global Export & Logistics Specialist

Packaging Corporation of America; Lake Forest (IL); On-site; USD 78,000 - 98,000; Full time

Benefits offered by this job

Paid vacation (3 weeks)

Paid holidays

Health insurance

401k with company match

Life, AD&D, and disability coverages

Job summary

Packaging Corporation of America (PCA) is seeking a Senior Supply Chain Specialist to provide superior service to Export customers and Sales Agents. You will respond to inquiries, review pricing and schedules, and coordinate with ports and agents to meet deadlines.

The role involves developing production schedules aligned with customer requirements and seasonal demand. You will work with internal teams to ensure accurate orders, pricing, and on-time delivery, while resolving issues and

Qualifications

• Bachelor's degree or 8+ years' experience in a customer service role.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong verbal communication and ability to network with diverse stakeholders.

Responsibilities

• Respond to customer inquiries regarding product availability, pricing, freight rates, allocations and delivery dates.
• Coordinate with scheduling, shipping, sales and production to meet customer requirements.
• Investigate and resolve customer complaints, including quality, transportation and billing issues.

Skills

Customer service

Communication

Analytical skills

Networking

Time management

Education

Bachelor's degree or 8+ yrs. experience in a customer service role

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Senior Supply Chain Specialist to provide superior service to Export customers and Sales Agents. You will respond to inquiries, review pricing and schedules, and coordinate with ports and agents to meet deadlines.

The role involves developing production schedules aligned with customer requirements and seasonal demand. You will work with internal teams to ensure accurate orders, pricing, and on-time delivery, while resolving issues and