Senior Global Engagement Lead - Workday Deployments

Workday; Reston (VA); Hybrid; USD 155,000 - 232,000; Full time

Job summary

Workday is seeking an Engagement Manager - Paradox to lead customer projects from post-sale to successful implementation within our services delivery team.

You’ll build strong relationships, apply our deployment methodology, and develop plans to deliver contracted products and services while guiding clients through adoption. Travel up to 5% is expected, and we offer flexible work arrangements and a collaborative culture that values integrity and bold ideas.

Qualifications

• 5+ years of project management experience with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
• 5+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
• Experience working with third party vendors and integration partners.
• Experience working on implementation projects for companies with 10,000+ employees.
• Excellent communication skills across multiple channels with the ability to adjust messaging to their audience.
• Experience managing a formal project plan using project plan software (MS Project, Smartsheet, Wrike, Financial Force, etc.).
• Functional experience with Talent Acquisition and related software is preferred.
• Excellent facilitation skills and the ability to lead by influence.
• Available to travel up to 5% for client engagements.

Responsibilities

• Build strong relationships with our largest and most complex customers, acting as a trusted advisor and engagement manager throughout implementation.
• Apply our implementation methodology to ensure consistency in the customer experience and expedite the time it takes for our customers to see value from our solutions.
• Develop and manage project plans to deliver the contracted products and services.
• Manage all project timelines, operations, and communications, both internally and with the client. This includes conducting regular status checkpoints, coordinating meetings, providing timely updates, tracking achievements and outstanding tasks, and providing insight to project risks, dependencies, and potential delays.
• Collaborate with internal teams to deliver platform configurations, integrate systems, enhance features, and track progress towards timely completion of deliverables.
• Work closely with the customer management teams to share knowledge and ensure a smooth transition into release and ongoing adoption.
• Provide knowledge sharing and mentoring to team members and document processes for continuous improvement.
• Advocate for customers with our product teams, influence roadmap decisions, and suggest improvements in our customer onboarding process.

Skills

Project management

Workday implementation

HCM

Oracle/SAP/PeopleSoft

Vendor management

Communication

Travel up to 5%

Tools

MS Project

Smartsheet

Wrike

Financial Force

Job description

Workday is seeking an Engagement Manager - Paradox to lead customer projects from post-sale to successful implementation within our services delivery team.

You’ll build strong relationships, apply our deployment methodology, and develop plans to deliver contracted products and services while guiding clients through adoption. Travel up to 5% is expected, and we offer flexible work arrangements and a collaborative culture that values integrity and bold ideas.