Senior Global Customer Experience Partner – Air Freight

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual bonus 10%

Job summary

Maersk is seeking a Senior Customer Experience Partner in Charlotte, NC to support a high-growth global customer with time-sensitive transportation requirements.

You will be the main liaison between the customer, operations, and global stakeholders, coordinating air freight activities and managing exceptions in a dynamic environment.

The role emphasizes stakeholder management, prioritization, and clear communication to deliver exceptional service and drive continuous improvement across time zones.

Qualifications

• 2+ years of experience in logistics, transportation, freight forwarding, supply chain, or customer operations.
• Strong air freight experience strongly preferred.
• Exceptional written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience working directly with customers and managing stakeholder expectations.
• Advanced proficiency in Microsoft Office, particularly Excel.

Responsibilities

• Manage day-to-day customer operations and ensure execution against agreed service levels and KPIs.
• Build and maintain strong relationships with customer stakeholders and internal operational teams.
• Act as the primary escalation point for operational issues, ensuring timely communication and resolution.
• Partner closely with global teams operating across multiple time zones to ensure seamless service delivery.
• Coordinate and monitor air freight movements while proactively managing exceptions.
• Maintain operational procedures, work instructions, and performance reporting requirements.
• Analyze operational gaps and identify opportunities for service improvement.
• Lead communication between customer stakeholders and internal teams to ensure alignment and execution.
• Support implementation of new customer initiatives, projects, and growth opportunities.
• Participate in continuous improvement activities and root-cause resolution efforts.

Skills

Air freight experience

Communication skills

Prioritization

Customer operations experience

Organized

Problem-solving

Collaboration across time zones

Excel

Attention to detail

Customer-first mindset

Tools

Excel

Job description

Maersk is seeking a Senior Customer Experience Partner in Charlotte, NC to support a high-growth global customer with time-sensitive transportation requirements.

You will be the main liaison between the customer, operations, and global stakeholders, coordinating air freight activities and managing exceptions in a dynamic environment.

The role emphasizes stakeholder management, prioritization, and clear communication to deliver exceptional service and drive continuous improvement across time zones.