Senior Global BenAdmin Implementation Lead

Rippling; Phoenix (AZ); Hybrid; USD 111,000 - 167,000; Full time

Job summary

Rippling in San Francisco, CA is seeking a Product Specialist to lead a global Ben Admin team and drive end-to-end benefits implementations across US and international clients.

You will mentor 5-7 Benefits Specialists, partner with Product and GTM teams, and scale operations while maintaining high standards. The role emphasizes ambiguity handling, process design, cross-functional collaboration, and delivering measurable outcomes in a fast-paced, high-growth environment.

Qualifications

• 7+ years of experience implementing SaaS products.
• 5+ years of experience with Benefits Administration (Implementation experience highly preferred).
• 3+ years of people and team management experience.
• Strong prioritization and time management (this role has multiple facets and hence time management and prioritization is a key to being successful).
• Self-starter with a bias towards action, energized by a fast-paced environment and excited to build.
• Data and process-centric leader with attention to detail and the ability to solve complex, interdependent problems.
• Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain and your team.
• Able to work with cross-functional leaders to drive improvements to product and processes.
• A sense of humor, a can do attitude and a customer-focused mindset.

Responsibilities

• Mentor, hire, and lead a global team of Ben Admin product specialists.
• Drive an implementation team to successfully meet key metrics: productivity, project completions, exit gates, and CSAT.
• Design and revise documentation to set the team up for success.
• Streamline our Direct and Broker BenAdmin implementation experience.
• Work cross-functionally with product and sales to build qualification processes for BenAdmin.
• Support Global BenAdmin product launches (i.e. developing customer education content and implementation playbooks, facilitating trainings).
• Be the voice of CX for Benefits (US and Global) by actively contributing to the development of our Benefits products.
• Regularly coordinate with insurance ops, product, and engineering teams to fix bugs and launch new features/processes.
• Serve as a connector between engineering, product, and other customer-facing teams.
• Managers may be required to directly lead or assist with customer implementations as needed.

Job description

Rippling in San Francisco, CA is seeking a Product Specialist to lead a global Ben Admin team and drive end-to-end benefits implementations across US and international clients.

You will mentor 5-7 Benefits Specialists, partner with Product and GTM teams, and scale operations while maintaining high standards. The role emphasizes ambiguity handling, process design, cross-functional collaboration, and delivering measurable outcomes in a fast-paced, high-growth environment.