Benefits Operations Analyst — Remote & Impactful

Rippling (Netherlands); United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rippling is seeking a Support Analyst to resolve process and system issues within the Benefits Operations team for US-based companies. You will engage with customers, carriers, and internal partners to ensure accurate benefits enrollments and drive improvements through root-cause analysis and automation.

You will work cross-functionally with Product and Engineering, manage escalations, and communicate progress to stakeholders.

Qualifications

• 1-3 years of experience in a customer-facing operational role at a US-based fast-paced organization.
• Strong written communication skills (verbal preferred).
• Strong project management and organizational skills with attention to detail.
• Solid problem solving, research and conflict resolution abilities.
• Willingness to learn about new processes and subject matter, preferably in SaaS/start-up environments.

Responsibilities

• Act as the primary point of contact for US-based customers, insurance carriers, and internal partners, owning end-to-end resolution of benefits enrollments.
• Root cause complex issues and collaborate with Product/Engineering to implement enhancements.
• Communicate with stakeholders throughout project durations.
• Manage complex escalations and drive timely resolutions.

Skills

Communication skills

Project management

Problem solving

Customer-facing experience

Job description

About the role

Benefits is one of Rippling’s largest and most important product categories. The Benefits Operations team is critical to getting US-based companies enrolled in the right benefits, and manages tens of thousands of enrollments every year.

Rippling is looking for an Support Analyst to resolve process and system issues as they arise, and to help root cause and contribute to fixes needed to prevent issues impacting benefits and coverage. This role will require significant engagement across customers, vendors, carriers, and a number of internal departments, and will have a major impact on the success of Rippling’s Benefits platform.

What you will do

• Act as the primary point of contact for our US-based customers, US-based insurance carriers, and internal partners while owning the end-to-end resolution of issues related to benefits and enrollments

• Root cause complex issues, collaborate with Product/Engineering and other internal stakeholders to define and implement enhancements through process and automation, in order to improve the customer experience

• Communicate with stakeholders throughout the duration of assigned projects

• Manage complex escalations and issue

What you will need

• 1-3 years of experience in a customer-facing operational role, such as implementation, support, or operations with a US-based fast paced organization.
• Strong communication skills (written required, verbal preferred)
• Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution
• Strong problem solving, research and conflict resolution skills
• Strong desire to learn about subject matter and new processes surrounding the word
• Prior experience at a Saas/start-up company preferred

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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