Senior GK POS Tech Lead | Onsite in Phoenix, AZ

Zohorecruit; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Zohorecruit is seeking a Senior GK POS Technical Lead to drive mission-critical retail support and transformation programs in a Phoenix, AZ on-site setting. The candidate should bring strong GK POS knowledge, hands-on Java development, and a proven track record in large-scale retail initiatives with excellent stakeholder management.

Responsibilities include major incident handling, RCA, release and defect triage, and leading on-site and offshore teams to ensure operational excellence and SLA

Qualifications

• 8+ years of experience in Retail/QSR POS systems and store operations.
• Strong experience with GK POS / GK Retail Store Commerce.
• Proven track record of leading L3 Production Support and large-scale retail transformation initiatives.
• Experience working in client-facing, onshore leadership roles.
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Strong production support background.

Responsibilities

• Major Incident Handling
• Root Cause Analysis (RCA)
• Release and Defect Triage
• Troubleshoot complex production issues through log analysis and system diagnostics
• Lead onsite and offshore support/development teams
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives
• Coordinate with business teams, vendors, architects, and engineering teams
• Manage escalations and provide executive-level communication during critical incidents

Skills

Java/J2EE

Spring Boot

REST APIs

Microservices

SQL

POS architecture

Retail/QSR domain

L3 Production Support

Stakeholder management

Tools

Kubernetes

Docker

Grafana

Dynatrace

Splunk

CloudWatch

Jira

Confluence

Azure DevOps

Jenkins

GitHub Actions

ServiceNow

Job description

Zohorecruit is seeking a Senior GK POS Technical Lead to drive mission-critical retail support and transformation programs in a Phoenix, AZ on-site setting. The candidate should bring strong GK POS knowledge, hands-on Java development, and a proven track record in large-scale retail initiatives with excellent stakeholder management.

Responsibilities include major incident handling, RCA, release and defect triage, and leading on-site and offshore teams to ensure operational excellence and SLA