Senior GK POS Technical Lead

Zohorecruit; Phoenix (AZ); On-site; USD 120,000 - 150,000; Full time

Job summary

Zohorecruit is seeking a Senior GK POS Technical Lead to drive mission-critical retail support and transformation programs in a Phoenix, AZ on-site setting. The candidate should bring strong GK POS knowledge, hands-on Java development, and a proven track record in large-scale retail initiatives with excellent stakeholder management.

Responsibilities include major incident handling, RCA, release and defect triage, and leading on-site and offshore teams to ensure operational excellence and SLA

Qualifications

• 8+ years of experience in Retail/QSR POS systems and store operations.
• Strong experience with GK POS / GK Retail Store Commerce.
• Proven track record of leading L3 Production Support and large-scale retail transformation initiatives.
• Experience working in client-facing, onshore leadership roles.
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL.
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows.
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms.
• Strong production support background.

Responsibilities

• Major Incident Handling
• Root Cause Analysis (RCA)
• Release and Defect Triage
• Troubleshoot complex production issues through log analysis and system diagnostics
• Lead onsite and offshore support/development teams
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives
• Coordinate with business teams, vendors, architects, and engineering teams
• Manage escalations and provide executive-level communication during critical incidents

Skills

Java/J2EE

Spring Boot

REST APIs

Microservices

SQL

POS architecture

Retail/QSR domain

L3 Production Support

Stakeholder management

Tools

Kubernetes

Docker

Grafana

Dynatrace

Splunk

CloudWatch

Jira

Confluence

Azure DevOps

Jenkins

GitHub Actions

ServiceNow

Job description

Phoenix, United States | Posted on 09/04/2026

• Industry 11 - IT Services / Consulting / Technology / Telecom

We are seeking a Senior GK POS Technical Lead with strong GK POS technical knowledge, deep Retail/QSR domain expertise, hands-on Java development experience, proven Production Support leadership, solid understanding of POS integrations and architecture, and exposure to cloud technologies. The candidate should possess excellent stakeholder management skills and be capable of driving mission-critical retail support and transformation programs.

This role is ON SITE , 5 days in the office per week, in Phoenix, AZ.

Key Responsibilities

• Major Incident Handling
• Root Cause Analysis (RCA)
• Release and Defect Triage
• Troubleshoot complex production issues through log analysis and system diagnostics
• Lead onsite and offshore support/development teams
• Drive operational excellence, SLA adherence, RCA quality, and continuous improvement initiatives
• Coordinate with business teams, vendors, architects, and engineering teams
• Manage escalations and provide executive-level communication during critical incidents
  

Requirements

• 8+ years of experience in Retail/QSR POS systems and store operations
• Strong experience with GK POS / GK Retail Store Commerce
• Proven track record of leading L3 Production Support and large-scale retail transformation initiatives
• Experience working in client-facing, onshore leadership roles
• Hands-on experience with Java/J2EE, Spring Boot, REST APIs, Microservices, and SQL
• Deep understanding of POS architecture, transaction processing, payments, returns, promotions, receipts, and recovery workflows
• Experience with POS integrations including ERP, OMS, payment gateway and eCommerce platforms
• Strong production support background

Preferred Skills

• Knowledge of omni-channel retail operations
• Experience with AWS, Azure, or GCP cloud environments
• Exposure to monitoring and observability tools such as Grafana, Dynatrace, Splunk, CloudWatch, etc.
• Experience with middleware, event-driven architecture, and API integrations
• Familiarity with Agile delivery methodologies and functional architecture
• Kubernetes, Docker, and containerized application support
• DevOps and CI/CD tools (Azure DevOps, Jenkins, GitHub Actions)
• ServiceNow, Jira, and Confluence experience