Senior Gift Ops Leader - Strategy & Automation

University Advancement - Washington University in St. Louis; St. Louis (MO); On-site; USD 78,000 - 88,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations to lead a team through 2027 and beyond. The role focuses on modernizing workflows, automating CRM processes, and upholding IRS and CASE guidelines while collaborating across campus.

The ideal candidate brings at least 5 years in nonprofit or higher education gift processing and proven team supervision, with strong CRM experience and a strategic mindset to drive long-term improvements.

Qualifications

• Bachelor’s degree and at least 5 years of experience in gift operations for nonprofit or higher education.
• Experience supervising a team of full‑time gift operations professionals.
• Strong familiarity with nonprofit CRM platforms and data quality initiatives.

Responsibilities

• Lead, mentor, and elevate a team of gift operations professionals.
• Modernize workflows, automate CRM processes, and implement strategic improvements.
• Oversee gift processing, adjustments, and reporting with high accuracy and compliance.
• Collaborate with campus partners to optimize financial controls and banking relations.

Skills

Gift processing leadership

CRM proficiency

Strategic planning

Team supervision

Education

Bachelor’s degree

Job description

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations to lead a team through 2027 and beyond. The role focuses on modernizing workflows, automating CRM processes, and upholding IRS and CASE guidelines while collaborating across campus.

The ideal candidate brings at least 5 years in nonprofit or higher education gift processing and proven team supervision, with strong CRM experience and a strategic mindset to drive long-term improvements.