Gift Operations Director: Lead Donor Impact

Advserv; St. Louis (MO); On-site; USD 66,000 - 88,000; Full time

Job summary

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations in St. Louis, MO. The role leads Gift Operations and guides a team handling gifts and donor records within the ARCH CRM and related systems.

The position emphasizes process improvement, data integrity, and collaboration with university partners to ensure compliance with IRS guidelines and CASE standards while maintaining donor confidentiality.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years of relevant experience in gift operations or nonprofit advancement.
• Experience with nonprofit CRMs (ARCH/Salesforce) and gift processing.
• Strong attention to detail and confidentiality.

Responsibilities

• Organize and audit gift processing workflow in Gift Operations.
• Ensure compliance with IRS, CASE, and university policies.
• Manage daily gift entry audits and batch approvals.
• Lead and mentor Gift Operations staff; manage escalation.
• Monitor Salesforce Cases and coordinate with partners.
• Maintain internal controls and audit documentation.

Skills

Gift Operations

CRM Management

Leadership

Stakeholder Engagement

Process Improvement

Data Analytics

Education

Bachelor’s degree

Tools

ARCH CRM

Salesforce

Affinaquest

Job description

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations in St. Louis, MO. The role leads Gift Operations and guides a team handling gifts and donor records within the ARCH CRM and related systems.

The position emphasizes process improvement, data integrity, and collaboration with university partners to ensure compliance with IRS guidelines and CASE standards while maintaining donor confidentiality.