Senior Gift Card Partnerships Associate

J.P. Morgan Chase & Co.; Wilmington (DE); On-site; USD 70,000 - 110,000; Full time

Job summary

JP Morgan Chase is seeking a Gift Card Partnerships Associate to support partner relationships and deliver initiatives that improve customer choice, value, and experience. You will help manage partner performance, develop roadmap materials, and contribute to commercial discussions in a fast-paced environment.

The role involves day-to-day relationship management, market analysis, and cross-functional work with Program Management, Finance, Product, Marketing, Legal, Risk, and Operations to execute

Qualifications

• 3 years of experience in partnerships, account management, business development, strategy, commercial operations, loyalty, payments, e-commerce, or financial services.
• Ability to coordinate stakeholders and prepare for partner meetings.
• Strong analytical skills with the ability to translate data into clear insights and actions.
• Strong written and verbal communication skills, including structured updates and executive-ready materials.
• Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience).

Responsibilities

• Support day-to-day relationship management with gift card partners across key customer passion areas
• Coordinate closely with vendor relationship managers to align on priorities, execution, and performance tracking
• Track partner performance versus targets and prepare clear analyses, insights, and action recommendations
• Support commercial term management by preparing negotiation materials and partner discussion points
• Conduct market, competitor, and portfolio analyses to inform partnership prioritization and strategy
• Maintain partnership roadmap inputs and develop materials for leadership reviews and planning discussions
• Partner with Program Management, Finance, Product, Marketing, and card teams to execute test-and-learn initiatives
• Help define success metrics, track results, and document learnings to improve future decisions
• Identify customer experience friction points and coordinate issue resolution with the right teams
• Support operational excellence through business reviews, deliverable tracking, action logs, and follow-ups

Skills

3 years of experience in partnerships,

Education

Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience)

Job description

Build partnerships that improve how customers earn, redeem, and enjoy rewards. You'll work across teams to turn commercial strategy into high-quality execution and measurable outcomes.

As aGift Card Partnerships AssociateinGift Card Partnerships, you will support gift card partner relationships and help deliver initiatives that improve customer choice, value, and experience. You'll contribute to partner performance management, commercial discussions, and roadmap materials in a fast-paced, highly matrixed environment. This role may be filled at the Associate or Senior Associate level, based on experience.

Job responsibilities

• Support day-to-day relationship management with gift card partners across key customer passion areas
• Coordinate closely with vendor relationship managers to align on priorities, execution, and performance tracking
• Track partner performance versus targets and prepare clear analyses, insights, and action recommendations
• Support commercial term management by preparing negotiation materials and partner discussion points
• Conduct market, competitor, and portfolio analyses to inform partnership prioritization and strategy
• Maintain partnership roadmap inputs and develop materials for leadership reviews and planning discussions
• Partner with Program Management, Finance, Product, Marketing, and card teams to execute test-and-learn initiatives
• Help define success metrics, track results, and document learnings to improve future decisions
• Identify customer experience friction points and coordinate issue resolution with the right teams
• Support operational excellence through business reviews, deliverable tracking, action logs, and follow-ups

Required qualifications, capabilities, and skills

• 3 years of experience in partnerships, account management, business development, strategy, commercial operations, loyalty, payments, e-commerce, or financial services
• Demonstrated ability to support partner needs by coordinating stakeholders and preparing for partner meetings
• Comfort working with program economics, incentives, pricing or discount structures, and performance metrics
• Strong analytical skills, with the ability to translate data into clear insights and actions
• Ability to connect strategy to execution details, including program mechanics and partner performance
• Working knowledge of contract terms, obligations, and deliverables, in partnership with Legal and Risk
• Strong organizational skills and attention to detail, with proven follow-through in a matrixed environment
• Strong written and verbal communication skills, including structured updates and executive-ready materials
• Bachelor's degree in Business, Finance, Marketing, or related field (or equivalent experience)

Preferred qualifications, capabilities, and skills

• Experience with credit cards, loyalty or rewards programs, gift cards, merchant offers, payments, or financial services
• Experience supporting negotiations or ongoing commercial term management (deal materials, economics reviews, performance tracking)
• Experience creating executive-ready business reviews, performance readouts, and roadmap presentations
• Strong cross-functional stakeholder management across Product, Marketing, Finance, Legal, Risk, and Operations
• Familiarity with test-and-learn approaches, measurement, and customer journey optimization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.