Product Manager, Card Servicing and Partner Services

JPMorgan Chase; Wilmington (DE); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Product Manager to lead the end-to-end lifecycle of consumer and partner-facing fintech products. You will shape a multi-year vision, drive a data-informed roadmap, and partner with engineering, analytics, and risk teams to deliver API-driven solutions that span credit card, payments, and servicing journeys.

You will balance short-term wins with long-term platform strategy, communicate clearly to senior stakeholders, and influence cross-functional teams across

Qualifications

• 8+ years of product management experience in fintech or banking platforms.
• Strong understanding of credit card lifecycle and compliance expectations.
• Proven ability to simplify complex processes and influence cross-functional teams.

Responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap.
• Lead end-to-end product discovery and delivery from framing to launch.
• Write clear PRDs, user stories, and acceptance criteria.
• Partner with engineering and data teams on event-driven/API solutions.
• Modernize data sharing and customer journeys across partner channels.
• Assess upstream/downstream impacts for cohesive servicing experiences.
• Support test planning, edge cases, and risk reduction.
• Communicate progress and decisions to stakeholders; incorporate feedback.
• Collaborate with co-brand partners on technical integrations.
• Influence stakeholders across risk, compliance, legal, marketing, ops, and support.
• Monitor KPIs and run experiments to improve product performance.

Skills

Product management

Cross-functional leadership

Agile methodologies

Data-driven decision making

API integration

Event-driven architecture

Stakeholder communication

Tools

APIs

Job description

Start building products that reach customers where they already are on partner digital platforms. You'll shape experiences that are simple, compliant, and data-informed while working with teams across the business.

Job responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support
• Monitor key performance indicators and run experiments to continuously improve product performance

Required qualifications, capabilities, and skills

• 8+ years of product management experience
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments)
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment
• Demonstrated ability to simplify complex processes and improve partner and customer experiences
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions
• Technical fluency partnering with engineers on event-driven architectures and application programming interfaces (APIs)
• Proven ability to lead through influence, align cross-functional teams, and communicate clearly to senior stakeholders
• Strong delivery discipline using Agile methods, with experience balancing short-term wins and long-term platform strategy

Preferred qualifications, capabilities, and skills

• Experience delivering products through external partner platforms in financial services or high-scale consumer products
• Experience with data sharing and consent-driven customer experiences across digital ecosystems
• Prior experience mentoring product managers or leading through multi-team delivery

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.