Genesys Cloud CX Engineer — Remote Contact Center Builder

Remote Genie; Buffalo, Northern (NY, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX and Amazon Connect—not just from an administrative standpoint, but from a true build-and-configure perspective.

This is a unique opportunity for someone who sits at the intersection of engineering and client

Qualifications

• 3–5+ years hands-on experience with Genesys Cloud CX
• Experience building/configuring solutions directly in Genesys Cloud CX
• Experience with IVR/IVA, including AI-driven or speech-enabled solutions
• Strong ability to gather requirements and work directly with clients/stakeholders
• U.S. Citizenship or authorization to work in the U.S. without sponsorship
• Ability to pass a federal background check

Responsibilities

• Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
• Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
• Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
• Translate business requirements into technical designs and implement within the platform
• Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
• Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
• Collaborate with cross-functional teams to ensure scalable, maintainable solutions

Skills

Client communication

Requirements gathering

Stakeholder engagement

Technical design

Problem solving

Tools

Genesys Cloud CX

Amazon Connect

Job description

Voyage Advisory is seeking a highly capable Contact Center Implementation Engineer / Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX and Amazon Connect—not just from an administrative standpoint, but from a true build-and-configure perspective.

This is a unique opportunity for someone who sits at the intersection of engineering and client