Senior Genesys Cloud AI Solutions Consultant

Miratech; Ontario (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Certification programs

Mentorship and talent investment

Job summary

Miratech is seeking a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role blends business consulting, platform expertise, and hands-on validation, translating requirements into practical AI solutions for stakeholders.

Responsibilities include leading workshops, assessing platform capabilities, designing AI-powered solutions, configuring

Qualifications

• 7+ years of experience in enterprise technology consulting or contact center transformation.
• Hands-on experience with Genesys Cloud CX configuration and solution implementation.
• Practical experience with Genesys Cloud AI capabilities.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Lead discovery workshops with stakeholders and contact center teams.
• Assess Genesys Cloud AI capabilities against business requirements and identify gaps.
• Design AI-powered contact center solutions including knowledge management and virtual agents.
• Configure and test Genesys Cloud features, build prototypes and PoCs.
• Present findings and recommendations to business and technical stakeholders.

Job description

Miratech is seeking a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The role blends business consulting, platform expertise, and hands-on validation, translating requirements into practical AI solutions for stakeholders.

Responsibilities include leading workshops, assessing platform capabilities, designing AI-powered solutions, configuring