Senior Genesys Cloud & AI Integration Engineer

Cloud Destinations LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Cloud Destinations LLC is seeking a Senior Genesys Cloud Integration Engineer to design, configure, and implement integrations that connect web and mobile apps, chats, virtual assistants, and contact center channels with Genesys Cloud CX.

You will enable intelligent escalations, preserve context, capture journey data, and support AI-powered summaries and agent-assisted features to improve customer outcomes.

Qualifications

• 5 years of software engineering, integration engineering, or contact center engineering experience.
• 3 years of experience with Genesys Cloud CX.
• Strong experience with REST APIs and API integrations.
• Experience developing cloud-based applications and services.
• Experience with AWS cloud environments.
• Experience with Java, JavaScript, Node.js, Python, C#, or similar languages.
• Understanding of OAuth and single sign-on (SSO).
• Experience troubleshooting production systems and enterprise integrations.
• Strong collaboration and communication skills.

Responsibilities

• Design and implement integrations with Genesys Cloud CX.
• Build REST API integrations between customer-facing applications and contact center systems.
• Configure Genesys Cloud routing, digital channels, and customer engagement workflows.
• Implement chat, virtual assistant, messaging, voice, and omnichannel experiences.
• Enable seamless escalation from self-service channels to live agents.
• Capture and transfer customer journey data, interaction history, and application context.
• Support AI-driven customer engagement features including intent recognition and summaries.
• Develop integration services and middleware components.
• Troubleshoot and optimize customer engagement workflows.
• Collaborate with architects, developers, product teams, and business stakeholders.
• Contribute to customer journey analytics and reporting.

Skills

Genesys Cloud CX

REST APIs

AWS

JavaScript/TypeScript

Java

Python

OAuth/SAML

Troubleshooting

Communication

Tools

Genesys Cloud CX

AWS

REST APIs

OAuth

JavaScript

TypeScript

Java

Python

Microsoft Dynamics 365

Job description

Cloud Destinations LLC is seeking a Senior Genesys Cloud Integration Engineer to design, configure, and implement integrations that connect web and mobile apps, chats, virtual assistants, and contact center channels with Genesys Cloud CX.

You will enable intelligent escalations, preserve context, capture journey data, and support AI-powered summaries and agent-assisted features to improve customer outcomes.